OnStar Call Center Remote Function Requests Malfunction

OnStar Call Center Remote Function Requests Malfunction

Diagnostic Instructions

* Perform the Diagnostic System Check - Vehicle Diagnostic System Check - Vehicle prior to using this diagnostic procedure.

* Review Strategy Based Diagnosis Strategy Based Diagnosis for an overview of the diagnostic approach.

* Diagnostic Procedure Instructions Diagnostic Procedure Instructions provides an overview of each diagnostic category.

Circuit/System Description

The telematics communication interface control module has the capability of commanding the horn, initiating door lock/unlock, or operating the exterior lamps using the serial data circuits. These functions are commanded by the OnStar(R) Call Center per a customer request.

Diagnostic Aids

The customer concern may have been due to a lack of cellular service in a given area, or a failure in the National Cellular Network infrastructure that has since been corrected.

Reference Information

Schematic Reference

OnStar Schematics OnStar Schematics

Connector End View Reference

Component Connector End Views 1-2 Shift Solenoid (SS) Valve (M30)

Description and Operation

OnStar Description and Operation OnStar

Electrical Information Reference

* Circuit Testing Circuit Testing

* Connector Repairs Connector Repairs

* Testing for Intermittent Conditions and Poor Connections Testing for Intermittent Conditions and Poor Connections

* Wiring Repairs Wiring Repairs

Scan Tool Reference

Control Module References Control Module References for scan tool information

Circuit/System Verification

Important:

* It is necessary to inform the OnStar(R) Call Center advisor that this call is for vehicle diagnostic purposes.

* It is necessary to have the vehicle in an open outside area where a cellular call can be successfully placed and GPS data can be received from satellites.

1. Ignition ON.

2. Verify that the horn, lights, and the door locks on the vehicle operate properly.

• If an applicable vehicle system does not operate properly
Refer to Diagnostic System Check - Vehicle Diagnostic System Check - Vehicle.

• If all applicable vehicle systems operate properly

3. Verify that a call can be successfully placed to the OnStar Call Center by pressing the blue OnStar button.

• If unable to contact the OnStar(R) call center
Refer to Unable to Contact OnStar Call Center Unable to Contact OnStar Call Center

• If able to contact the OnStar Call Center

4. Verify with the OnStar advisor that all remote functions (door locks, lights, and horn) work.

• If the remote functions do not operate when requested
Replace the K73 telematics communication interface control module

• If the remote functions operate when requested

5. All OK.

Repair Instructions

Perform the Diagnostic Repair Verification Verification Tests after completing the repair.

Control Module References Control Module References for telematics communication interface control module replacement, programming and setup.