Warranty Claim Submission Procedures

All repairs or replacement of the ACDelco Engine must be pre-approved through the ACDelco Engine Center on 1-800-223-3526. The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 5:30 p.m. Eastern Standard Time. The ACDelco Engine Center will reach agreement with dealership personnel regarding the appropriate repair, answer any technical questions, and will provide you with a Warranty Claim Tracking Number which will be required for the comments section of the DOS warranty claim input screen. Any claims which fail to have this required documentation may be subject to future adjustment.

To provide you with quality service, the AC Delco Engine Center requests the following information be available prior to contacting 1-800-ACDelco:

^ Vehicle Identification Number (VIN)

^ Mileage at installation

^ Current Mileage

^ Serial # of the ACDelco Engine

^ Make/Model/Year of vehicle

^ Complaint/Prior History

^ Failed Part Number

After obtaining pre-approval from the AC Delco Engine Center and repairs have been completed, using the normal DCS warranty claim submission application, the following details must be entered for warranty claim reimbursement consideration:

^ Repair Order Number

^ Repair Order Date

^ Claim Tracking Number - Enter the claim tracking number provided by the ACDelco Engine Center into the Inbound Comments Section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual Section IV, Page 10 or your DCS Vendor Manual for further instructions.

^ Vehicle identification Number-Enter (actual) VIN number (any make/year)

^ Mileage-enter the actual mileage on the vehicle at time of repair (do not enter tenths of miles)

^ SV-ADV-SS - enter the Service Advisor's social security number

^ PC - Part Count. Total number of parts used in the repair

^ Part Number - The GMSPO part number of the failed AC-Delco Remanufactured Engine Assembly or applicable failed part number if a repair to the assembly is performed

^ TOT-PTS - enter the total cost plus applicable handling allowance for all parts used in the repair

^ Complaint Code/Failure Code - See "Appendix A and B" of the General Motors Claims Processing Manual (dated July, 1996)

^ Labor Operation Number - enter R9200

^ Labor Operation Hours - enter pre-approved labor hours agreed with ACDelco Engine Center

^ Other Labor Hours - not allowed

^ Sublet/Dealer Material - any towing and/or sublet amounts, if applicable

^ Technician l.D. - repairing technician social security number

^ Claim Type:

^ Enter claim type "B" for claims within 12 months/12,000 miles from date and miles of purchase

^ Enter claim type "N" for claims after 12 months/12,000 miles from date/miles of purchase up to 24 months/24,000 miles from date and miles of purchase

^ Authorization Code - Enter "G" after manager approval

Important:
Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim. As a reminder, you must affix the red "Warranty Claim" Sticker to the Core Return Tag on all warranted ACDelco Engines returned to the GMSPO PDC for Core Credit.

1-800-ACDelco Engine Center Help Line

The ACDelco Engine Center will assist in the following areas:

1. Answer technical questions about the product and catalog

2. Answer questions concerning warranty coverage and provide claim tracking numbers for warranty claim processing

3. Provide assistance in obtaining appropriate support materials, ordering information and core shipping information

4. Provide a customer referral service for dealers selling ACDelco Engines.