Suspension - Shock Absorber/Strut Replacement Guidlines

File In Section: Warranty Administration

Bulletin No.: 72-05-12

Date: January, 1998

WARRANTY ADMINISTRATION

Subject:
Replacement of Shock Absorbers and Struts Labor Operations E3800, E3801, E3807, E5800, E5801, E5807, E3850, E3851, E3857, E5750, E5751, and E5757

Models:
All Past, Present, and Future Passenger Cars & Trucks

The purpose of this bulletin is to provide retail and wholesale service personnel with enhanced service policies for the above listed subject labor operations.

Service Management should make certain that all dealership personnel responsible for replacement of suspension components are familiar with GM Service Manual procedures.

Effective with repair orders dated on or after January 15, 1998 the following must also be followed:

- Shock absorber/strut assemblies are fluid filled components and will normally exhibit seepage. Seepage is defined as oil film or dust accumulation on the exterior of the shock housing. Shock absorber/strut assemblies are not to be replaced under warranty or seepage.

- Defective shock absorber/strut assemblies will have a visible oil path or drip coming from the component. A visible oil path or drip coming from the shock absorber/strut assembly should be replaced as a defective component.

- Only defective shock absorber/strut assemblies should be replaced. DO NOT replace pairs unless both are defective, unless otherwise instructed in the Service Manual and/or Service Bulletin.

- Service Management approval is required on the repair order for replacement of struts or shocks in pairs. This approval includes noting the reason for replacement.