Warranty Claim Submission Procedures

All repairs or replacement of the ACDelco(R) transmission must be PRE-APPROVED through the ACDelco(R) Powertrain Center on 1-800-ACDelco(R) (1-800-223-3526). The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 5:30 p.m. EST. The Powertrain Center will reach an agreement with dealership personnel regarding the appropriate repair, answer any technical questions and will provide you with a warranty claim tracking number which will be REQUIRED in the comments section of the OCS warranty claim input screen. Any claims which fail to have this required documentation may be subject to future adjustment.

Effective June 30, 2000, WINS will restrict payment of all ACDelco(R) transmission claims that have not been pre-authorized through the 1-800-AC Delco(R) Powertrain Center (1-800-223-3526). Any claims which fail to have the required pre-authorization will return with either of the following error messages:

^ PF - US Call 1-800-ACDelco(R)

^ LS - Labor Op requires wholesale authorization in the event you receive one of these error messages on an ACDelco(R) transmission warranty claim, contact 1-800-ACDelco(R). Immediately for assistance.

In order to provide you with quality service, the ACDelco(R) Powertrain Center requests the following information be available prior to contacting 1-800-AC Delco(R):

- Vehicle Identification Number (VIN)

- Mileage at installation

- Current mileage

- Serial number of the failed ACDelco(R) transmission

- Make/model/year of vehicle

- Complaint/prior history

- Failed part number

After obtaining pre-approval from the ACDelco(R) Powertrain Center and repairs have been completed, using the normal DCS warranty claim submission application, the following details must be entered for warranty claim reimbursement consideration:

- Repair Order Number

- Repair Order Date

- Claim Tracking Number

Enter the claim tracking number provided by the ACDelco(R) Powertrain Center into the inbound comments section of your DCS claim entry screen. Refer to the General Motors Claims Processing Manual or your DCS vendor manual for further instructions.

- Vehicle Identification Number Enter (actual) VIN (any make/year)

- Mileage

Enter the actual mileage on the vehicle at the time of repair (do not enter tenths of miles).

- SV-ADV-SS

Enter the service advisor's social security number.

- PC

Part count. The total number of parts used in the repair.

- Part Number

The GMSPO part number of the failed ACDelco(R) remanufactured transmission assembly or applicable failed part number if a repair to the assembly is performed.

- TOT-PTS

Enter the pre-approved total cost plus applicable handling allowance for all parts used in the repair.

- Complaint Code/Failure Code

Refer to the General Motors Claims Processing Manual and use the most applicable code based on customer complaint and repairs.

- Labor Operation Number

Enter R9220

- Labor Operation Hours

Enter the pre-approved labor hours agreed upon with the ACDelco(R) Powertrain Center.

- Other Labor Hours Not allowed.

- Sublet/Dealer Material Sublet amounts, if applicable.

- Technician ID

Repairing technician's social security number

- Claim Type

- Enter claim type B for claims
within 12 months/ 12,000 miles from date and mile of purchase.

- Enter claim type N for claims after 12 months/ 12,000 miles from date/miles of purchase up to 24 months/24,000 miles from date and miles of purchase.

- Authorization Code Leave this field blank.

Important:
Core credit will be issued by the GMSPO PDC and must not be a part of the warranty claim. Refer to the General Motors Parts Information Bulletin # 97-170 for complete core return instructions.

The ACDelco(R) Powertrain Center will assist in the following areas:

^ Answer technical questions abut the product and the catalog.

^ Answer questions concerning the warranty coverage and provide claim tracking numbers for warranty processing.

^ Provide assistance in obtaining support materials, ordering information and core shipping information.

^ Provide customer referral service for dealers selling ACDelco(R) transmissions.

^ Authorize all ACDelco(R) transmission claims for payment.