Operation CHARM: Car repair manuals for everyone.

Vehicles Involved





Involved are CERTAIN C/K vehicles built within the VIN breakpoints as shown.

The specific vehicles involved in this campaign have been identified by Vehicle Identification Number Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin. Dealers should confirm vehicle eligibility through VISS vehicle Information Service System) or SERVICENET prior to beginning campaign repairs.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles In dealers' possession and subject to this campaign MUST be held and inspected/repaired per the SERVICE PROCEDURE of this campaign bulletin BEFORE owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners. regardless of mileage. age of vehicle. or ownership. from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing. are to be contacted by the dealer. and arrangements made to make the required correction according tot he instructions contained In this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow.up cards should not be used for this purpose. since the owner may not as yet have received the notification letter.

If the name and address of the owner of an involved vehicle was unavailable to GMC Truck Division at the time of campaign initiation. the dealer must determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.

GMC Truck Division
General Motors Corporation
101 Union Street
Plymouth. Michigan 48170

OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see owner letter included with this bulletin).