Certified Dealer Service Management empower./repair approval

EMPOWERMENT WITHIN THE GM CERTIFIED USED VEHICLE LIMITED WARRANTY (REGARDLESS OF GM NAMEPLATE) Following expiration of the New Vehicle Warranty and within the terms of the GM Certified Used Vehicle Warranty, Service Management and/or the service consultant handling the customer transaction is to first contact the GMPP Claim Center at 1-800-MIC-Care (1-800-642-2273) to confirm component/vehicle coverage and obtain repair approval prior to proceeding with repairs.

EMPOWERMENT WITHIN THE NEW VEHICLE LIMITED WARRANTY (NAMEPLATE VEHICLES)

When performing Nameplate warranty repairs on GM Certified Used vehicles during the New Vehicle Warranty period, service management is empowered to make decisions in-line with divisional administrative practices.

EMPOWERMENT WITHIN THE NEW VEHICLE
LIMITED WARRANTY (NON-NAMEPLATE
VEHICLES)

When the selling Certified Dealer performs Non-nameplate warranty repairs on GM Certified Used Vehicles during the New Vehicle Warranty period, service management is empowered to make decisions in-line with divisional administrative practices applicable to their Business Management Division (BMD).