Parts Expediting - Reimbursement Policy: Overview

File In Section: Warranty Administration

Bulletin No.: 48-05-028

Date: December, 1997

WARRANTY ADMINISTRATION

Subject:
Information on Expediting Parts

Models:
All Passenger Cars and Trucks

This bulletin is being revised to clarify the intent of the parts expediting reimbursement policy on vehicles within the applicable warranty period and eliminate reference to beyond warranty application. Also to detail the maximum allowed reimbursement, define Courtesy Transportation rental vehicle use in conjunction with a dealer-traded part and reference GMSPO information to identify specific CSO-3 freight expense. Please discard Corporate Bulletin 48-05-02A (Section - Warranty Administration).

The following policy is enacted to address those rare occasions when it is necessary to procure a part from another local GM dealer or by express shipping (CSO-3).

The following procedure provides dealers with an additional tool to help achieve total customer satisfaction during any new vehicle warranty period. This procedure will provide reimbursement of expenses beyond normal dealer parts costs, up to 25 percent greater than the GMSPO dealer net price or 100 dollars (whichever is less), for parts obtained locally. Expenses incurred for expediting General Motors ordered parts (CSO-3) not in dealer stock can also be reimbursed. This procedure should be utilized only for vehicles within the warranty period.

All records and invoices in support of your claim must be retained in vehicle history record in accordance with Article 1.6 of the GM Service Policies and Procedure Manual.

When submitting for reimbursement under either of the operation numbers, Z5000 for parts obtained from a local GM dealer or Z5001 for CSO-3 freight expenses, the service manager is required to initial and provide an appropriate explanation on the repair order to indicate approval of the added expense.