Recommended Parts Expediting Procedure

1. Inform the customer if a part availability issue exists, and if eligible, offer appropriate "Courtesy Transportation". Parts expediting reimbursement (Z5000) will require prior divisional approval and authorization where more than a one day rental is provided.

2. Contact a local dealer in an attempt to obtain needed parts for same day repair. Divisions will reimburse the difference between dealer price and actual cost, up to trade price, as published in the GMSPO Parts And Accessories Price Guide. If no trade price is listed, reimbursement will not exceed 25% of GMSPO Dealer cost or $100 whichever is less. In either case, reimbursement will not exceed $100.

3. In the event the needed part is not available locally, it should be ordered on a Customer Order from GM Parts. If the part is needed for next day repair, order the part "CSO-3" (CSO if overnight service is not available in your area). Divisions will reimburse shipping expenses.

If a part is on back order, IMMEDIATELY upgrade the order to a SPAC (VIP for Canada) case.

*Important:
Canadian dealers should call 1-800-263-3770 for Parts Procurement.

4. Please review the parts application and add the part to your normal inventory it appropriate.

5. Always keep the customer informed of the status of the repair.