Reimbursement

When a customer requests reimbursement, they must provide the following:

- Proof of ownership at time of repair.

- Original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, and the person or entity performing the repair.

Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.

IMPORTANT::
Refer to the appropriate divisional service policies and procedures manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.