Parts Prep. for Shipping/Parts Reten. & Requests
Part Preparation for ShippingThe return request message will list specific claims for which parts (and repair orders) are to be returned as follows:
ONLY PARTS ASSOCIATED WITH THE LABOR CODE ARE TO BE RETURNED AND SHOULD BE BUNDLED TOGETHER AND SHIPPED USING THE UPS/ARS SHIPPING LABELS (WPC002). PLASTIC PACKING BAGS (WPC001) ARE AVAILABLE FROM THE WPC FOR THE PROTECTION OF THE PAPERWORK TO BE INCLUDED WITH THE PARTS (LEGIBLE COPIES OF THE REPAIR ORDER - WITH THE TECHNICIAN'S COMMENTS - AND THE CPR "REQUEST"). THESE BAGS MUST BE SECURELY ATTACHED TO THE APPROPRIATE PARTS.
When additional UPS/ARS shipping labels or plastic bags are needed, complete the Material Request form (WPC005) and fax it to the WPC at (248) 371-9005 OR via e-mail to WARRANTY PARTS CENTER USA@gm.com. (Refer to Form WPC005 as shown in this bulletin.) Supply requests are shipped via UPS within 24 hours.
There may be instances where multiple return requests are listed on one message. When this occurs, dealers should ship each individual request in a separate box with its own UPS/ARS label. DO NOT SEND MULTIPLE REQUESTS IN THE SAME BOX. Copies of the "request" and repair order must be attached to each part sent to the WPC. The dealer should highlight the particular request pertaining to the part and place the folded paperwork in the plastic packing bag with the highlighted Request Number facing out. This process will assist the WPC in handling and crediting the dealership for returning the part in a timely manner. When possible, the container from the new/replacement part should be used for the return of the failed part. However, all previous labeling on the box should be removed prior to re-use. Parts containing or soaked by fluids, such as oil or fuel, MUST be drained, wiped clean and placed in an appropriate packing container and securely packaged in order to prevent leakage or contamination.
When returning parts, complete the UPS/ARS shipping label by writing in the dealer name, address, city, state and zip code. The Ref. # field should contain the Request Number being returned. Attach the label to the package and detach the lower portion for dealer records. The lower portion of the label contains the shipment tracking number and should be attached to the dealer's "Warranty Parts Center Shipping Log" (Refer to Warranty Parts Center Shipping Log as shown in this bulletin). This UPS/ARS receipt can be used for tracking purposes through UPS. Status of UPS shipments is available via UPS tracking at 1-800-742-5877 or via the Internet at www.ups.com or www.gmwpc.com.
If a part (and appropriate paperwork) cannot be shipped via UPS due to size or weight limitations, the following GM-approved common carrier (LTL) must be used to return the parts "Third Party Freight Collect" to the WPC.
A partially completed Yellow Freight bill of lading is available by request as shown through the WPC. Dealers should submit a Material Request form and indicate quantity desired. The dealer is responsible for completing the shipper information (dealer name and address) and description and weight of shipment on the Yellow Freight bill of lading.
When this process is used, the dealer will not need to pre-pay shipments to the WPC. Parts delivered by any other common carrier (LTL), will be rejected by the WPC and returned to the dealership.
In order to prevent paperwork loss on common carrier (LTL) shipments, attach two copies of the DCS message and repair order as follows:
^ Attach one copy to the inside of the crated shipment (attached to the part).
^ Attach one copy to the Bill of Lading.
If there are special packaging costs, they should be included as a Net Item amount when submitting a Z7200 claim. Special packaging situations may include crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage during shipment. Appropriate handling charges for these situations should be calculated at a rate for unskilled labor (not at the warranty or retail labor rate) and appropriately documented on the Z7200 claim.
Parts Retention and Requests
The GM P & P states all warranty core parts must be held until receipt of claim payment. THIS INCLUDES, BUT IS NOT LIMITED TO, ENGINES, TRANSMISSIONS, STARTER MOTORS, CATALYTIC CONVERTERS, PCM, POWER STEERING PUMPS, STEERING GEARS, AND ALTERNATORS/GENERATORS. On the date of claim payment, the dealer should also verify receipt of CPR requests for any core parts paid on that claim cycle. If NO CPR request is received for the paid core parts, the dealer should return those parts to the appropriate Core Return Center. When the CPR requested parts are returned to the WPC, the core allowance should be submitted as a Net Item amount on the reimbursement claim.
Any core Product Feedback Forms received with a replacement part must be completed and returned with the part and Repair Order to the WPC.
Any core parts returned to the core center prior to claim payment will be subject to an automatic debit.
Furthermore, the GM P & P also states that all other warranty parts must be held for 15 days after receipt of claim payment.
On those occasions when a part is not available for return to the WPC, fax or Lotus Notes a completed Pants Waiver Form with an explanation. (Refer to Form WPC006 as shown in this bulletin.) Please note that not all explanations will prevent a debit.