Campaign - OnStar(R) Inoperative/Module Replacement: Overview
OnStar System Inoperative# 05083 - (Aug 24, 2005)
Models:
2006 CADILLAC DTS, STS
2006 CHEVROLET COBALT, EQUINOX, HHR, IMPALA
2006 PONTIAC G6, TORRENT
EQUIPPED WITH ONSTAR(R)
UNTIL INVOLVED VINS ARE LOADED INTO GMVIS, APPROXIMATELY AUGUST 29, 2005, USE THE VIN LISTING CONTAINED IN THE ADMINISTRATIVE MESSAGE (U.S.) OR DEALER COMMUNICATION (CANADA) TO VERIFY VEHICLE
Condition
Certain 2006 Cadillac DTS, STS; Chevrolet Cobalt, Equinox, HHR, Impala; and Pontiac G6 and Torrent vehicles equipped with the OnStar(R) system may have a condition in which the OnStar(R) module may lose the ability to communicate with the vehicle. If this were to occur, the OnStar(R) system status light would not illuminate and the system would become inoperative.
Correction
Dealers are to replace the OnStar(R) module.
Vehicles Involved
Involved are certain 2006 Cadillac DTS, STS; Chevrolet Cobalt, Equinox, HHR, Impala; and Pontiac G6 and Torrent vehicles equipped with OnStar(R) and built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
Dealers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete vehicle identification number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
The vehicle communication interface module (VCIM) required to complete this program is to be obtained from the Electronic Service Center(s).
^ In the U.S. contact Autocraft Electronics by calling 1-800-336-3998, Monday through Friday 8 a.m. - 6 p.m.
^ In Canada, contact MASS Electronics Limited by calling 1-877-410-6277, Monday through Friday 8 a.m. - 5 p.m.
The VCIM will be provided at no charge. The full 17-character VIN will be required and will need to be provided at the time of ordering of the replacement unit. The removed unit must be returned using the provided return label and original packaging in order to avoid a core charge. Do not order parts from GMSPO.
Service Procedure
Important:
Until involved VINs are loaded into GMVIS, approximately August 29, 2005, use the VIN listing contained in the Administrative Message (U.S.) or Dealer Communication (Canada) to verify vehicle eligibility.
Important:
After replacing the VCIM, you must perform the OnStar(R) system setup procedure. Failure to perform the OnStar(R) system setup procedure will result in an additional customer visit for repair. Use the Tech 2 to perform this procedure. Follow the OnStar(R) system setup instructions provided in the appropriate SI document shown. Establishing a connection with the OnStar(R) Call Center is required on both sold and unsold vehicles. Once a connection with the Call Center has been established, you may end the call if the vehicle is unsold Contacting an On Star(R) advisor to configure the vehicle is not required. In a normal VCIM placement, it would be necessary to have the OnStar(R) Call Center configure the vehicle, but for the unsold vehicles involved in this program, the call can be ended after confirming a connection with the OnStar(R) Call Center has been established. Sold vehicles should follow the OnStar(R) system setup procedure and VCIM configure procedure included in the SI document shown. Contacting an OnStar(R) advisor to configure the vehicle is required.
Refer to the appropriate SI document to perform the vehicles communication interface module replacement.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product claim with the information shown.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin)
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through December 31, 2006.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to December 31, 2006, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer