Owner Letter
Owner LetterAugust 2011
Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.
Reason For This Recall: General Motors has decided to conduct a Voluntary Emission Recall involving certain 2010-2011 model year Chevrolet Express, GMC Savana; 2011 model year Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L Turbo Duramax Diesel Engine (LML/LGH). The Diesel Exhaust Fluid (DEF) injection system may not operate as intended. If this occurs the Malfunction Indicator Lamp may illuminate, a DEF system warning may be displayed in the Driver Information Center, and vehicle speed could be limited.
What Will Be Done: Your GM dealer will reprogram the engine control module. This service will be performed for you at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Courtesy Transportation
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation.
Emission Law Information
In order to ensure your full protection under the emission warranty made applicable to your vehicle by State and Federal Law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed prior to California registration renewal. Uncorrected emission recalls will result in the inability to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
11001