Symptoms - Secondary and Configurable Customer Controls

Symptoms - Secondary and Configurable Customer Controls

Important: The following steps must be completed before using the symptom tables.

1. Perform the Diagnostic System Check - Vehicle Diagnostic System Check - Vehicle before using the symptom tables in order to verify that all of the following are true:

* There are no DTCs set.
* The control modules can communicate via the serial data link.

2. Review the system description and operation in order to familiarize yourself with the system functions. Refer to Steering Wheel Controls Description and Operation Steering Wheel Controls.

Visual/Physical Inspection

* Inspect for aftermarket devices which could affect the operation of the steering wheel controls. Refer to Checking Aftermarket Accessories Checking Aftermarket Accessories.
* Inspect the easily accessible or visible system components, for obvious damage or conditions, which could cause the symptom.

Intermittent

Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections Testing for Intermittent Conditions and Poor Connections.

Symptom List

Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:

Refer to Steering Wheel Controls Malfunction Steering Wheel Controls Malfunction in order to diagnose the symptom.