Radio Repair or Exchange Program

1. When the cause of the trouble is definitely traced to the radio receiver, remove the radio from the car.

2. The malfunctioning radio chassis should be brought to or packed in a suitable shipping carton, addressed to your nearest Chrysler or Mitsubishi Authorized Service Depot (see list).

IMPORTANT:
DO NOT RETURN RADIO KNOBS AND MOUNTING PARTS. THESE SHOULD BE RETAINED BY THE DEALER TO BE REINSTALLED ON THE CAR.

*iD:

3. The radio must be accompanied by a properly completed Equipment Manufacturer's Claim Request (see example). Describe owner's complaint in some detail to assist Service Center diagnosis, (example: excessive station fading in city on strong stations, radio does not operate on AM, etc.). Be as specific as possible.





4. The return should be forwarded to the Radio Service Depot via transportation prepaid (UPS) and the package must be insured for the minimum established for that particular radio.

The insurance and UPS charges are recoverable by processing a prepaid freight claim in the normal manner.

NOTE:
IT IS IMPORTANT THAT SHIPMENT BE MADE PREPAID AS ALL COLLECT SHIPMENTS WILL BE REFUSED AND RETURNED TO THE DEALER. ALWAYS BE SURE THAT ONLY CHRYSLER RADIOS ARE RETURNED TO CHRYSLER AUTHORIZED SERVICE DEPOTS AND MITSUBISHI RADIOS ARE RETURNED TO MITSUBISHI AUTHORIZED SERVICE DEPOTS.

5. The radio service or repair center, upon receipt of a Chrysler or Mitsubishi manufactured radio from the automobile dealer, will exchange or repair the defective radio as applicable and immediately ship to the dealer the exchanged or repaired radio, transportation paid.

6. The Mitsubishi radios and stereos that are stocked for sales are not to be used for service exchange units. Exchange units are stocked in the Chicago Office for all emergencies. For emergencies call the Mitsubishi Auto Sound Service Hot Line 800-323-5558 outside Illinois, or 312-982-9282 in Illinois.