Recall - GAWR/Tire Certification Label Replacement: Overview
February 2004Safety Recall No. C41
Certification Label Tire/GAWR Information
Models
2001-2002 (AN) Dodge Dakota Quad Cab (4x2)
NOTE:
This recall applies to some of the above vehicles equipped
with P255/65R16 tires (sales code TR2)
2000 (NS) Dodge Caravan/Grand Caravan
NOTE:
This recall applies to some of the ahove vehicles equipped
with P215/60R17 tires (sales code TTG)
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Vehicle Certification Label on about 35,800 of the above vehicles contains incorrect tire size/Gross Axle Weight Rating (GAWR) information and does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 120. - Tire Selection and Rims for Motor Vehicles other than Passenger Cars. Improperly loading vehicles can cause tire failure and result in a crash without warning.
Repair
Vehicle certification information correction label overlays will be mailed to owners known to DaimlerChrysler for the owners to install (or for installation by their dealer if preferred)
Parts Information
Tire/GAWR label overlays are being mailed to all owners known to DaimlerChrysler. If an owner's label overlay is lost, dealers may order additional label overlays if necessary.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System or on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the recall parts package if necessary plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not applicable.
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by DMAIL and by first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this recall in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer recall notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to install the labels themselves or schedule an appointment for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation