Body - Rattling From Liftgate Area
NUMBER: 23-019-04GROUP: Body
DATE: May 25, 2004
THIS BULLETIN IS BEING PROVIDED IN ADVANCE. DO NOT ORDER PARTS OR PERFORM ANY ACTIONS RELATED TO THIS BULLETIN UNTIL JUNE 1, 2004.
SUBJECT:
Rattle Sound From Liftgate Area
OVERVIEW:
This bulletin involves replacing the liftgate latch and/or adjusting the liftgate bumpers.
MODELS:
2004 (ZH) Crossfire
NOTE:
This bulletin applies to vehicles built on or before November 27, 2003 (MDH 1127XX).
SYMPTOM/CONDITION:
The vehicle operator may describe a rattle like sound coming from the liftgate area.
DIAGNOSIS:
If the vehicle operator describes the Symptom/Condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Inspect the liftgate latch assembly. Determine if the vehicle has the updated plastic coated catch or the old painted catch (Fig. 1).
a. If the vehicle is equipped with the old painted catch, proceed to Step # 2.
b. If the vehicle is equipped with the updated plastic coated catch, proceed to Step # 3
2. Replace the liftgate latch using p/n 05142597AA. Refer to the service information available on TechCONNECT, Refer to 23 - Body/Decklid/Hatch/Liftgate/Tailgate/Latch - Removal.
3. Cut a strip of paper to 25.4 mm X 279.4 mm (1 in. x 11 in.). This will be used for a gauge in the next step.
4. The liftgate bumper must make full contact with the drain channel. Check for bumper to drain channel contact by placing the strip of paper in the drain channel as shown (Fig. 2).
5. Close the liftgate.
6. Try to pull the strip of paper out from between the liftgate bumper and the drain channel.
7. If the strip of paper pulls out easily, the liftgate bumper must be adjusted. Proceed to Step # 8. If the strip of paper does not pull out easily, proceed to Step # 9.
8. Open the liftgate. Loosen the 130 torx screw and lower the bumper 1 mm (0.04 in.). Tighten the 130 torx screw (Fig. 3). Proceed to Step # 4 to check the bumper adjustment.
CAUTION:
Be careful not to change the liftgate alignment. Refer to the service information available on TechCONNECT, Refer to 23 - Body/Body Structure/Gap And Flush - Specifications.
9. If the liftgate alignment is OK, repeat Step # 4 through Step # 7 on the other side of the vehicle. When both sides are properly adjusted, no further action is necessary. Return the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.