Body - Power Sliding Door Lower Hinge Grinding Noise

NUMBER: 23-016-09

GROUP: Body

DATE: May 19, 2009

SUBJECT:
Sliding Door Lower Hinge Assembly Grinding Noise

OVERVIEW:
This bulletin involves removing and replacing power sliding door lower hinge assembly.

MODELS:

2008-2009 (RT) Town & Country/Grand Voyager

NOTE:
This bulletin applies to vehicles equipped with power sliding doors (sales code JRA and JRB) built before February 02, 2009 (MDH 0202XX).

SYMPTOM/CONDITION:
Some customers may experience a grinding sound when opening and closing the sliding door.

DIAGNOSIS:
Open and close the sliding door multiple times. Assure there are no obstructions in the track and listen for a grinding sound originating from the lower track of the door.

If the above symptom/condition is experienced or can be verified, perform the Repair Procedure.





PARTS REQUIRED:

REPAIR PROCEDURE:

1. Remove interior sliding door grab handle. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info > Body > Bezel, Interior Door Handle > Removal.

NOTE:
Partially remove the door panel enough to gain access to all the lower hinge assembly bolts. Do not remove the panel completely.

2. Remove lower hinge assembly. Refer to the detailed removal and installation procedures available in DealerConnect > TeChCONNECT under: Service info > Body > Doors - Sliding > Hinge, Lower > Removal.

3. Install new lower hinge. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info > Body > Doors - Sliding > Hinge, Lower > Installation.

4. Install interior trim panel by pressing it back into place.

5. Install interior sliding door grab handle. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info > Body > Bezel, Interior Door Handle > Installation.

POLICY:
Reimbursable within the provisions of the warranty.





TIME ALLOWANCE:





FAILURE CODE:

Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.