Domestic Vehicle Compact Disc (CD) Player Exchange Program

For the 1988 model year, compact disc players will be serviced on an advanced exchange basis. The CD players can be identified by the model number and graphics as shown on page 23. It is important that the following procedure be used when ordering and replacing a CD player, to insure customer satisfaction.


1. Verify the complaint with the customer. Use the diagnostic charts listed in the service manual as an aid in determining whether the problem is in the radio, CD player, speakers, or the antenna.


2. After verifying that the problem is in the CD player, an exchange CD player must be ordered from the appropriate exchange center. DO NOT REMOVE THE CD PLAYER AT THIS TIME.


3. Fill out an Equipment Manufacturer's Claim Request Form (EMCR), refer to pages 9 and 10. If a Prior Work Authorization is required, enter this number below the dealer code.


4. Call the appropriate exchange center assigned to your dealership(s) with the information on the EMCR, plus any additional information requested by the exchange center.

For dealers in Alaska, California, Yamada Electronics
Nevada, Oregon, Washington, and 14515 Firestone Blvd.
Hawaii call: La Mirada, CA 90701 1-800-826-4926

All other dealers call: Mitsubishi Electric Sales of America 12623 Newburgh Rd. Livonia, MI 48150

Outside Michigan: 1-800-443-3302
Inside Michigan: 1-313-591-9144


THE CD EXCHANGE CENTER WILL SHIP THE EXCHANGE CD PLAYER THAT HAS BEEN REQUESTED WITHIN 24 HOURS OF THE CALL.
5. Upon receipt of the exchange CD player, verify that it is the correct model.


6. Contact the customer for an appointment to exchange the CD player. If the problem still exists after the CD player has been exchanged, call the exchange center for assistance.


7. Package the defective CD player in the same box the replacement CD player came in, along with the EMCR. Retain one copy of the EMCR for your records. Ship the CD player prepaid (UPS), and insured at a value equal to the current dealer net price for that CD player.


NOTE: ALL DEFECTIVE CD PLAYERS MUST BE RETURNED TO THE EXCHANGE CENTER WITHIN 15 DAYS OF RECEIPT. CD PLAYERS NOT RETURNED IN A TIMELY MANNER WILL BE BILLED TO THE DEALER'S PARTS ACCOUNT.



MITSUBISHI MANUFACTURED COMPACT DISC (CD) PLAYERS INSTALLED IN CHRYSLER BUILT DOMESTIC VEHICLES