Customer Letter

CUSTOMER SATISFACTION NOTIFICATION -- TRANSMISSION OIL COOLER BYPASS VALVE

Dear Chrysler Motors Vehicle Owner:

The satisfaction of our customers is very important to Chrysler. Because of this, we are offering a free repair service to owners of certain 1988 and 1989 model vehicles equipped with the heavy duty trailer tow package. Included are the Plymouth Voyager and Grand Voyager, Dodge Caravan, Grand Caravan, Caravan C/V and Grand Caravan C/V. Your vehicle, whose Vehicle Identification Number is shown on the enclosed form, is included in this offer. This service and the required parts as described in this letter will be provided without charge.

The service is needed to prevent possible transmission damage in extremely cold weather resulting from restricted flow of transmission fluid through the oil cooler. We ask that you arrange for this important service without delay.

To correct the condition, your dealer will install a bypass valve to ensure an adequate fluid supply to the transmission at all times. The work will take less than one hour to complete. However, additional time may be required depending on how service appointments are scheduled and processed. To arrange for this service:

^ Contact your dealer as soon as possible to schedule an appointment for the free service.

^ Take the enclosed Owner Recall Notification Form with you at the time of your appointment and give it to your dealer. The form identifies the vehicle and condition for which service is required.

If you have any problem obtaining the needed service, please contact the Chrysler
Zone Service Office in your area. (It is listed under "Service Assistance" in your Operator's Manual.) A Zone representative will arrange for prompt servicing of your vehicle.

We regret any inconvenience that this action may cause you. However, we believe that this special service will help to ensure your continuing satisfaction with your Voyager or Caravan.

Thank you for your attention to this important matter.

SERVICE AND PARTS OPERATIONS CHRYSLER MOTORS CORPORATION