Owner Letter
SAFETY RECALL TO REPLACE YOUR VEHICLE'S ROLLOVER VALVEDear Ram Truck Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Corporation has determined that a defect which relates to motor vehicle safety exists in some 1994 through 1996 Dodge Ram trucks equipped with a gasoline engine.
The problem is...
The fuel tank rollover valve on your Ram truck (identified on the enclosed form), may allow liquid gasoline to pass through to the vapor canister. This could result in driveability problems, fuel odor and/or fuel leakage from the vapor canister. Fuel leakage in the presence of an ignition source, could cause an underbody fire which could be hazardous to vehicle occupants.
What Chrysler and your dealer will do...
Chrysler will repair your Ram truck free of charge (parts and labor). To do this, your dealer will replace the fuel tank rollover valve. The work will take about 1-1/2 hours to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do to ensure your safety...
^ Simply contact your dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment.
^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to the dealer.
If you need help...
If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you in getting your vehicle repaired. If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington, D.C. area residents may call 1-202-366-0123.)
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thanks for your attention to this important matter.