Campaign - Intake Manifold Gaskets: Overview
No. 643July. 1995
To: All Dodge Truck Dealers
Subject:
Customer Satisfaction Notification # 643 - Intake Manifold Gaskets
Models:
1994 and 1995 Model Year Dodge Ram (BR) Trucks Equipped With an 8.0L V-10 Engine Built Before January 18, 1995
The intake manifold gaskets on the above listed vehicles may leak. This could cause engine damage (from coolant leaking into engine oil). a rough idle or a whistling noise. To prevent this condition, the intake manifold gaskets must be replaced In addition. a radiator hose protective sleeve and A/C manifold cover (if equipped) will be installed to prevent radiator hose wear.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided
Dealer Notification & Vehicle List
Involved dealers:
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer notification letter and a list of the involved vehicles by first class mail.
The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All other dealers:
Each Dodge Truck dealer who does not receive a Vehicle List will receive a copy of this dealer notification letter by first class mail
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of notification mailing for dealer inquiry by VIN as needed.
Parts
Important:
A quantity of parts will be distributed initially and billed to all involved dealers. This quantity will cover a portion of the total vehicles involved. Additional parts may be ordered as needed to support customer demand.
Each involved dealer, to whom vehicles in the notification were invoiced (or the current dealer at the same street address), will receive enough Intake Manifold Gasket Packages, PN CEBA6430, to service 25% of those vehicles.
Each parts package contains the components as shown.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances as shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete claim processing instructions.
Parts Return
Not required.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation 482-00-85
P.O. Box 1919
Detroit, Michigan 48231-1919
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.