Owner Letter
SERVICE ACTION TO REPLACE YOUR MINIVAN'S LIFTGATE LATCHDear Minivan Owner:
As we stated in our previous letter, peace of mind among our minivan owners is very important to Chrysler. We also said that we would notify you when a stronger liftgate latch was available for your minivan. We are now requesting owners of 1993 through 1995 Dodge Caravan and Plymouth Voyager minivans equipped with a manually (key only) operated liftgate latch to return their vehicle to their dealer for replacement of the liftgate latch. All 1984 through 1995 model vehicle owners will ultimately be contacted as the appropriate replacement parts become available for their vehicles.
The Issue Is...
The liftgate latch on your minivan (identified on the enclosed form), may be forced open in certain crash situations. The.new latch is stronger than the current latch in your minivan. and will reduce the chance of the liftgate opening in these situations. It is essential that you have the stronger latch installed in your vehicle in order to lessen the possibility of an unbelted passenger being ejected in the event of a crash.
What Chrysler and your dealer will do...
Chrysler will replace the liftgate latch assembly on your minivan with a stronger latch. This service will be provided free of charge (parts and labor). The work will take about one hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do...
^ We urge you to contact your Dodge or Chrysler/Plymouth dealer to schedule a service appointment. Ask the dealer to hold parts for your vehicle or to order them before your appointment.
^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to your dealer.
If you need help...
If you have any trouble getting your vehicle repaired, please call us, toll free, at 1-800-MINIVAN (646-4826). A representative will assist you in getting your latch replaced. Also, if you have any concerns regarding this service action, you may call the National Highway Traffic Safety Administration (NHTSA) Toll Free Auto Safety Hotline at 1-800-4249393. (Washington, D.C. area residents may call 366-0123).
We believe, and NHTSA agrees, that the single most important safety action you can take is to ensure that all occupants are wearing seat belts properly at all times. And, of course, never allow anyone to occupy the cargo area. Also, please ensure that any removable seat has been securely reattached before the vehicle is driven.
Chrysler Corporation is proud of its safety leadership position and stands firmly behind the quality and safety of its minivans. We're sorry for any inconvenience, but we believe this action will help ensure your continued satisfaction. Thanks for your attention to this important matter.