Roof Panel - Wavy or has Depressions

BULLETIN NUMBER:
23-11-00

GROUP:
Body

DATE:
Mar.24, 2000

SUBJECT:
Roof Panel Wavy Or Has Depressions

MODELS:
1996 - 2000 (NS) Town & County/Caravan/Voyager
1996 - 2000 (GS) Chrysler Voyager (International Market)

THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 23-28-96, DATED MAY 3, 1996, WHICH SHOULD BE REMOVED FROM YOUR FILES AND NOTED IN THE 1996 TECHNICAL SERVICE BULLETIN MANUAL (PUBLICATION NO. 81-699-97010). THIS IS A COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.

OVERVIEW:
This bulletin involves applying heat to the roof panel to remove depression(s).
This Repair Procedure is not intended to be used to correct any type of impact/damage caused dents.

SYMPTOM/CONDITION:
The roof panel surface exhibits waviness or depression(s) near the front of the character features or skid strip for roof rack equipped vehicles. Typically the shape of the depression or waviness will be elliptical or along a line across the vehicle. The depression(s) will go away on their own as the vehicle is exposed to higher ambient temperatures and sun load.

DIAGNOSIS:
While standing in front of the vehicle, visually inspect the roof panel, if any depression(s) or waviness is seen in one or both areas shown in Figure 1, perform the following Repair Procedure only if the customer is unwilling to wait for higher ambient temperatures to remove the depression(s).

EQUIPMENT REQUIRED.
Heat Gun such as Pentastar Service Equipment (PSE) W-PH12OO

REPAIR PROCEDURE:

THIS REPAIR IS COMPATIBLE WITH DAIMLERCHRYSLER'S MOBILE SERVICE PROGRAM AND DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT.

Figure 1:

1. Refer to Figure 1 and apply heat to of the areas indicated for one depression at a time. The heat gun should be set for approximately 500° F (260° C). Keep the gun moving constantly to avoid scorching the paint. Avoid applying heat directly to the roof rack skid strips if so equipped.

2. Continue applying heat evenly until the depression is removed, the roof panel will usually "pop" when the depression removal is complete.

POLICY: Reimbursable within the provisions of the warranty.





TIME ALLOWANCE

FAILURE CODE: XX - Service Adjustment