Owner Letter

CUSTOMER SATISFACTION NOTIFICATION TO REPLACE YOUR VEHICLE'S

RADIATOR FAN RELAY AND REPROGRAM THE POWER TRAIN CONTROL MODULE

Dear Chrysler Minivan Owner:

The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of some 1998 Dodge Caravan and Grand Caravan; Plymouth Voyager and Grand Voyager; and Chrysler Town & Country minivans equipped with a 2.4L, 3.3L or 3.8L engine, to return them to their dealer for a special service.

The problem is...

The radiator fan relay on your minivan (identified on the enclosed form), may not turn on the radiator cooling fans. This may cause the engine to overheat.

What Chrysler and your dealer will do...

Chrysler will repair your minivan free of charge (parts and labor). To do this, your dealer will replace the radiator fan relay and reprogram the powertrain control module. The work will take about one hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do...

^ Simply contact your dealer to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment.

^ Bring the enclosed Owner Notification Form with you to your dealer. It explains the required service to your dealer.

If you need help...

If you have trouble getting your vehicle repaired, please call the Chrysler Customer Center, toll free, at 1-800-992-1997. A representative will assist you in getting your vehicle repaired.

We're sorry for any inconvenience, but we believe that this special service will help to ensure your continuing satisfaction with your vehicle. Thanks for your attention to this important matter.