Steering Wheel - Click/Rattle Sound: Overview

NUMBER: 19-09-99

GROUP: Steering

EFFECTIVE DATE: Feb. 11, 2000

SUBJECT:
Click/Rattle Sound In Area Of Steering Wheel

OVERVIEW:
This bulletin involves checking steering column components for correct torque, lubricating the shift lockout tab, modifying the clockspring and adding tape to the multifunction switch and steering wheel.

MODELS:
1996 - 2000 (NS) Town & Country/Caravan/Voyager
1996 - 2000 (GS) Chrysler Voyager (International Market)

SYMPTOM/CONDITION:
A click/rattle sound may be heard coming from the area of the steering wheel while the vehicle is in motion. The sound is associated with rotation of the steering wheel or input from the road surface. It may be difficult to readily repeat the sound once it has occurred until additional road input is experienced, such as running over an expansion strip.

DIAGNOSIS:
If the vehicle operator describes the symptom above, perform the following Repair Procedure.

PARTS REQUIRED:

AR NPN Tape, Foam 3M P/N 06375 or Equivalent
AR NPN Tape, Anti-Squeak 3M P/N 06356 or Equivalent
AR 05018626AA Grease, Damping

POLICY: Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:
Labor Operation No: 19-34-05-93 0.6 Hrs.

FAILURE CODE: XX - Service Adjustment