Recall - Reprogram (Flash) PCM: Overview
April 1999Emissions Recall No. 817
Reprogram Powertrain Control Module
Models
1998 (BR/BE) 3500 Series Dodge Ram Truck
NOTE:
This recall applies only to the above vehicles equipped with a 5.9L heavy-duty gasoline engine ("5" in the 8th VIN position) and a Federal emissions control system (sales code NAA).
Subject
The Powertrain Control Module (PCM) on about 2,400 of the above vehicles will not illuminate the "Maintenance Required" light as specified by Federal Regulations.
Repair
The Powertrain Control Module must be reprogrammed (flashed).
Parts Information
Each dealer to whom vehicles in the recall were invoiced (or the current dealer at the same street address) will receive enough Authorized Software Update labels and Authorized Modifications labels to service 100% of those vehicles. Additional labels may be ordered as needed.
Each vehicle requires application of the following labels:
Part Number Description
04669020 Authorized Software Update Label
04275086 Authorized Modifications Label
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation Time
Number Allowance
PCM Update Previously Performed 08817181 0.2 hours
Reprogram Powertrain Control Module 08817182 0.5 hours
Add the cost of the labels plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Two additional copies will be sent through the DCMMS, and the "TIL" will be updated to include this recall in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles
DIAL System Functions 53 and VIP
All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of recall implementation for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD817".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive Last
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.