Recall - Fuel Tank Straps
NO842
DATE
02/04/00
Safety Recall # 842 - Fuel Tank Straps
February 2000 Dealer Service Instructions for:
Models
1998-1999 (DN) Dodge Durango
Dealers Service Instructions for:
Safety Recall # 842 - Fuel Tank Straps
NOTE:
This recall applies only to the above vehicles built from May 22, 1998 through September 25, 1998 (MDH 0522XX through 0925XX)
NOTE:
Safety Recall No. 841 also involves fuel tank strap replacement but applies to earlier built vehicles that also require a brake tube inspection.
RECALL MATERIAL ENCLOSED
IMMEDIATE ACTION REQUIRED
The envelope contains one copy of the dealer recall service instruction letter. In addition, a VIN listing is included for those dealers to whom involved vehicles were invoiced.
THE OWNER NOTIFICATION MAILING FOR THIS RECALL WILL BEGIN IN ABOUT ONE WEEK. Please advise the appropriate dealer personnel to forward the orange bordered recall envelope to your service manager as soon as it is received. Doing so will insure that 'our dealership is ready to schedule and repair involved vehicles 3 soon as possible.
Additional copies of the recall notification letter will be forwarded via DCMMS mail and the MDS2 in the near future.
The entire dealer recall notification letter (excluding graphics) is provided below for your information.
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
SUBJECT
The fuel tank straps on about 55,000 of the above vehicles may fatigue and separate. If this occurs, the fuel tank will loosen and could leak fuel. Fuel leakage in the presence of an ignition source can result in an underbody fire.
REPAIR
The front and rear fuel tank straps must be replaced.
Parts Information
Part Number Description
CBNF841O Fuel Tank Strap Package
Each package contains the following components:
Quantity Description
1 Fuel Tank Strap - Front
1 Fuel Tank Strap - Rear
1 Rubber Isolator
NOTE:
The rubber isolator that is included in the package is not used for this recall service procedure.
Each dealer to whom vehicles in the recall were invoiced (or the current dealer at the same street address) will receive enough Fuel Tank Strap Packages to service about 25% of those vehicles.
SERVICE PROCEDURE
1. Raise the vehicle on an appropriate hoist.
2. For vehicles equipped with a fuel tank skid plate:
a. Place a transmission jack under the fuel tank skid plate and support the skid plate.
b. Remove the inboard screws that attach the skid plate to the frame crossmember.
C. Remove the bolts that attach the skid plate to the frame rail .
d. Lower the skid plate and remove it from under the vehicle.
3. Place a transmission jack under the fuel tank and support the fuel tank.
4. Remove the front tank strap mounting nut and remove the front tank strap.
NOTE:
Lower the fuel tank slightly to ease removal of the strap from the mounting hole.
5. Install the provided front tank strap. Tighten the strap mounting nut to 30 ft-lbs (41 Nm).
6. Remove the rear tank strap mounting nut and remove the rear tank strap.
NOTE:
Lower the fuel tank slightly to ease removal of the strap from the mounting hole.
7. Install the provided rear tank strap. Tighten the strap mounting nut to 30 ft-lbs (41 Nm).
Remove the transmission jack.
9. For vehicles equipped with a fuel tank skid plate:
a. Position the skid plate under the vehicle and support it with a transmission jack.
b. Install the inboard screws that attach the skid plate to the frame crossmember. Tighten the screws to 30 ft-lbs (41 Nm)
C. Install the bolts that attach the skid plate to the frame rail (Figure 1). Tighten the bolts to 17 ft-lbs (23 Nm)
d. Remove the transmission jack.
10. Lower the vehicle.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time
Allowances:
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return:
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Two additional copies will be sent through the DCMMS, and the MD52 will be updated to include this recall in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
Dial System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "0RD842".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner notification letter is attached.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service1 let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation