Recall - Central Timer Module Replacment: Overview
December 2002Dealer Service Instructions for:
Safety Recall No. B32 - Central Timer Module
Models
2003 (AN) Dodge Dakota
NOTE:
This recall applies only to the above vehicles built from October 30, 2002 through November 8, 2002 (MDH 103008 through 110800).
(DN) Dodge Durango
NOTE:
This recall applies only to the above vehicles built from October 31, 2002 through November 7, 2002 (MDH 103106 through 110721).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to stop sale and complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The central timer module on about 3,200 of the above vehicles may have an improperly sized circuit board that could cause the right headlamp low beam to become inoperative. The reduced visibility while driving at night increases the risk of an accident.
Repair
The central timer module must be replaced.
Parts Information
Each dealer to whom vehicles in the recall were invoiced will receive enough Central Timer Modules to service 75% of those vehicles.
Dealers should determine which central timer module is required for each vehicle at the time appointments are scheduled to assure that the correct part is available when the customer arrives. The central timer module for the vehicle to be serviced may be determined by:
> Using the part code in the third column of the VIN list along with the table (involved dealers);
> Using the VIN and part number list electronically transmitted to DIAL System Function 53 (involved dealers); or
> Entering the VIN into the DIAL VIP System (sales code information) along with the table (all dealers):
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall part package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer recall notification letter by first class mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this recall in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles.
The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORDB32".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation