Campaign - Torque Converter Drain Back Valve: Overview
December 2002Dealer Service Instructions for:
Customer Satisfaction Notification No. B33
Torque Converter Drain Back Valve
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) # 02-22 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2003 (DR) Dodge Ram Pick-up Truck
NOTE:
This notification applies only to the above vehicles equipped with a 5.9L Cummins Turbo Diesel engine ("C" or "6" in the 8th VIN position) and an automatic transmission (Sales Code - DGP) built at the:
^ Saltillo Assembly Plant ("G" in the 11th VIN position) from September 9, 2002 through November 14, 2002 (MDH 0909XX through 111421), or the
^ St. Louis North Assembly Plant ("J" in the 11th VIN position) from September 13, 2002 through November 13, 2002 (MDH 0913XX through 111309)
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The torque converter drain back valve on about 10,000 of the above listed vehicles may contain a check ball that swells. A swollen check ball will restrict fluid flow to the cooler and cause the transmission to overheat. This could cause transmission damage.
Repair
The torque converter drain back valve assembly must be replaced.
Parts Information
A. Torque Converter Drain Back Valve
Since the required torque converter drain back valve assembly is likely already in dealer inventory, no parts will be distributed initially. Additional Torque Converter Drain Back Valve and Hose assemblies may be ordered as necessary to support scheduled repairs.
B. Automatic Transmission fluid
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORDB33".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form~ The involved vehicle and notification are identified on the form for owner or dealer reference as needed~
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation