Campaign - A/T Cooler Line Replacement: Overview
February 2004Customer Satisfaction Notification No. C44
Transmission Cooler Line
Models
2003-2004 (DR) Dodge Ram Pick-Up Trucks
NOTE:
This notification applies only to the above vehicles equipped with a 5.9L Cummins diesel engine (Sales Code ETC or ETH) and an automatic transmission (Sales Code DG8 or DGP) built through November 24, 2003 (MDH 112407).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The transmission cooler line on about 97,000 of the above vehicles can transmit high pressure pulses when the vehicle is operated at heavy loads. These pulses may cause the engine-mounted transmission cooler to crack and leak fluid which could result in significant transmission damage.
Repair
The transmission cooler line must be replaced on all involved vehicles. In addition, the engine-mounted transmission cooler must be inspected and replaced if necessary.
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that transmission cooler replacement is required and the vehicle must be held overnight.
Parts Information
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System or on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts package(s) plus applicable dealer allowance to your claim
Parts Return
Transmissions that required replacement due to contamination from engine coolant must be returned to the Warranty Material Return Center.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing and Material Return Sections, for complete recall claim processing instructions.
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer notification letter by DMAIL and by first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation