Campaign - Left Front Door Panel Adhesive Inspection: Overview
March 2004Customer Satisfaction Notification No. D10
Left Front Door Flange Adhesive
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Service Action # 04-002 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2004 (HB) Dodge Durango
NOTE:
This notification applies only to the above vehicles built from January 5, 2004 through January 10, 2004 (MDH 010505 through 011002).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The adhesive that bonds the inner and outer panel flanges of the left front (driver's) door may not have been properly applied on about 590 of the above vehicles. Missing adhesive could cause premature corrosion of the left front door flange.
Repair
All involved vehicles must have the left front door inspected for the proper adhesive application. Vehicles with missing adhesive must have the door flange resealed.
Parts Information
IMPORTANT:
Due to the small number of involved vehicles, no parts will be distributed to involved dealers. Parts may be ordered as needed to support scheduled repairs.
Required Tool
A Mopar # 112 dispenser gun (P/N 05016570AA) is required to dispense the material from the above cartridges. Dealers that do not have the required dispenser gun, or who require additional dispenser guns, may order them at dealer cost as necessary. The cost of the dispenser gun is not reimbursable by DaimlerChrysler.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System or on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts, if necessary, plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions
Parts Return
Not Applicable.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers~ A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation