Interior - Memory Seat Not Returning to Last Position
NUMBER: 08-009-04GROUP: Electrical
DATE: March 2, 2004
THIS BULLETIN IS BEING PROVIDED IN ADVANCE. THE SOFTWARE WILL BE AVAILABLE ON A StarSCAN(TM) SOFTWARE UPDATE CD RELEASE 4.06 MARCH 15, 2004.
SUBJECT:
Flash: Memory Seat Does Not Return To Last Driving Position
OVERVIEW:
This bulletin involves reprogramming the Memory Seat Module (MSMD) with new software.
MODELS:
2004 (HB) Durango
NOTE:
This bulletin applies to vehicles equipped with a memory power seat, sales code JPP, built on or before March 31, 2004 (MDH 0331XX).
SYMPTOM/CONDITION:
The vehicle operator may describe that the seat does not return to the last driving position when the ignition key is placed in the "Run" position.
DIAGNOSIS:
1. Determine the MSMD "Part Number". Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Touch the screen to highlight the MSMD in the list of modules.
c. Record the "Part Number" displayed on the "ECU Overview" screen, for later reference.
2. If the MSMD "Part Number" is 04602437AH, or lower perform the appropriate Repair Procedure. If the "Part Number" is 04602437AJ, or higher, these part numbers contain the updates. Further diagnosis is necessary and this service bulletin does not apply.
NOTE:
There are two methods to download flash files to StarSCAN. The first method is to download the flash files from the StarSCAN Software Update CD. The second method (NEW) is to download the flash files to the StarSCAN from the internet.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE USING SOFTWARE UPDATE CD TO RETRIEVE THE FLASH FILE
NOTE:
Before flashing this module, make sure the StarSCAN is operating at the latest level and this is the latest flash file available from the StarSCAN update CD. To determine the latest StarSCAN software version level available.
NOTE:
If this flash process is interrupted/aborted, the flash should be restarted.
NOTE:
For detailed information on the operation of the StarSCAN, refer to the Quick Reference documentation provided in the StarSCAN documentation kit. In addition, more recent information may also be available at the website. Look under "Training Aids" and also under "Download Center > Frequently Asked Questions" for more help.
1. Insert the USB Key, into the USB port on the TechCONNECT or equivalent PC (Fig. 1).
2. Insert the StarSCAN Software Update CD Release 4.06 or higher, into the TechCONNECT or equivalent PC. The StarSCAN Software Update CD will start automatically.
a. Select "Controller Flash".
b. Follow the on screen instructions.
3. At the "Select the type of Information you wish to enter." screen:
a. If the old "Part Number" was recorded in Diagnosis (STEP # 1), proceed to (STEP # 4).
b. If the old "Part Number" is not known, proceed to (STEP # 5).
4. Select "Enter part number".
a. Follow the on screen instructions. Enter the "Part Number" recorded in Diagnosis (STEP # 1) when prompted to do so. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
b. Proceed to (STEP # 6).
5. Select "Enter YME Information".
a. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
b. Proceed to (STEP # 6).
6. Using the mouse highlight the appropriate "Calibration"
a. Select "Save to USB"
b. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
7. With the StarSCAN powered OFF connect the USB Key and Gender Changer to the StarSCAN USB port (Fig. 2).
8. Open the hood, install a battery charger and verify the battery state is above 12.5 volts.
9. Connect the StarSCAN to the vehicle.
10. Power ON the StarSCAN.
11. Download the file from the USB key to the StarSCAN. Using the StarSCAN at the "Home" screen:
a. Select "Flash Download"
b. Select "Use USB device"
c. Follow the on screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
d. At the "Flash File List" screen, highlight the appropriate MSMD "Calibration".
e. Select "Download to Scantool"
f. When the download is complete, select "Close"
12. Download the file from the StarSCAN to the vehicle. Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Browse the list of controllers using the scroll arrows. Highlight the MSMD.
c. Select "More Options"
d. Select "ECU Flash"
e. Highlight the appropriate MSMD "Calibration" from the list.
f. Select "Update Controller"
g. When update is completed, select "OK"
NOTE:
Due to the MSMD programming procedure, a DTC may be set in other modules (TCM, FCM/CGW, CCN, WCM, etc.) within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the Home screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
13. Proceed to MSMD Setup (STEP # 1).
REPAIR PROCEDURE USING THE INTERNET TO RETRIEVE THE FLASH FILE:
NOTE:
The StarSCAN must be at version 4.06 or higher before this procedure can be performed.
NOTE:
The StarSCAN diagnostic scan tool fully supports Internet connectivity.
However, in order to take advantage of this feature you must first configure the StarSCAN for your dealership's network. For instruction on setting up your StarSCAN for the dealer's network; refer to the StarSCAN Quick Start Networking Guide.
NOTE:
Make sure the StarSCAN is configured to the dealership's network before proceeding.
NOTE:
If this flash process is interrupted/aborted, the flash should be restarted.
1. Connect the CH9410 StarSCAN ethernet cable to the StarSCAN and the dealer's network drop.
2. Connect the CH9404 StarSCAN vehicle cable to the StarSCAN and the vehicle (optional).
3. Power ON the StarSCAN.
4. Download the flash tile from the internet to the StarSCAN. Using the StarSCAN at the "Home" screen:
a. Select "Flash Download"
b. Select "Use connected vehicle" (StarSCAN must be connected to the vehicle) or "Enter information manually" (connection to the vehicle is not necessary). Press the "Next" button and follow the on screen instructions.
c. Select the appropriate calibration.
d. Select "Download to Scantool".
e. Select "Close" after the download is complete.
5. Connect the CH9404 StarSCAN vehicle cable to the StarSCAN and the vehicle (if not already connected).
6. Open the hood, install a battery charger and verify the battery state is above 12.5 volts.
7. Download the file from the StarSCAN to the vehicle. Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Browse the list of controllers using the scroll arrows. Highlight the MSMD.
c. Select "More Options"
d. Select "ECU Flash"
e. Highlight the appropriate MSMD "Calibration" from the list.
f. Select "Update Controller"
g. When update is completed, select "OK".
NOTE:
Due to the MSMD programming procedure, a DTC may be set in other modules (TCM, FCM/CGW, CCN, WCM, etc.) within the vehicle, If so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the Home screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
8. Proceed to MSMD Setup (STEP # 1).
MSMD SETUP:
1. Start the engine.
2. Activate the "Standardization Routine". Using the StarSCAN at the "Home" screen:
a. Select "ECU View"
b. Browse the list of controllers using the scroll arrows. Highlight the MSMD.
c. Select "Misc. Functions"
d. Select "Standardization Routine"
e. Select "Start"
f. Follow the on screen instructions. When the StarSCAN returns to the "Misc. Functions" screen, proceed to next step.
3. Turn off the engine.
4. Enable the Easy Entry/Exit Seat feature with StarSCAN. Using the StarSCAN at the MSMD "Misc. Functions" screen:
a. Select "Easy Entry/Exit Feature"
b. Select "Start"
c. Follow the on screen instructions. When the StarSCAN returns to the "Misc. Functions" screen, proceed to next step.
5. Program memory profiles 1 and 2 (this is necessary to test the system).
a. Adjust the seat, recliner, set the MSMD station presets, and side view mirrors to the desired position.
b. Press the memory "Set" button.
c. Press either "1" or "2" within 5 seconds after pressing the "Set" button.
d. Press the key fob "Lock" button within 10 seconds after pressing 1 or 2. This will link the key fob to memory profile 1 or 2.
e. Repeat steps a-d to set the second memory profile and link the second key fob to memory.
6. Test the system.
a. Press the memory recall button 1. The seat should move to the "memory 1" position.
b. Place the key in the ignition and turn to the "Run" position.
c. Turn the key to the "Lock" position and remove the key from the key cylinder. The seat should move rearward to the "Easy Entry/Exit" position.
d. Insert the key into the ignition and turn it to the "Run" position. The seat should move back to the "Memory 1" position.
e. Turn the key to the "Lock" position and remove the key from the key cylinder. The seat should move rearward to the "Easy Entry/Exit" position.
f. If the seat behaves as described, the system has passed testing. The repair is complete.
g. If the seat does not behave as described, make sure the "Standardization Routine" was performed (STEP # 2). If it was completed, another problem(s) exists. Further diagnosis is necessary. Refer to the diagnostic information available in TechCONNECT or the 2004 Durango service manual (publication 81-370-04048) page 8N-147.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.