Recall - Engine Oil Filler Cap Replacement: Overview
April 2004Dealer Service Instructions for:
Emissions Recall No. 101 - Engine Oil Filler Cap
Models
2005 (RS) Dodge Caravan
NOTE:
This recall applies only to the above vehicles equipped with a 2.4L engine built through January 22, 2004 (MDH 012217).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The engine oil filler cap on about 280 of the above vehicles does not have the preferred engine oil viscosity information printed on it. U.S. Environmental Protection Agency (EPA) regulations require oil viscosity identification on the engine oil filler cap.
Repair
The engine oil filler cap must be replaced. Engine oil filler caps will be mailed to owners known to DaimlerChrysler for the owners to install (or for installation by their dealer if preferred)
Parts Information
Engine oil filler caps are being mailed to all owners known to DaimlerChrysler. Dealers may order additional caps if necessary.
Each dealer to whom vehicles in this recall were invoiced will receive enough engine oil filler caps to service 100% of unsold vehicles.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the recall part plus applicable dealer allowance to your claim. NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle list
All dealers will receive a copy of this dealer recall notification letter by DMAIL and by first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this recall in the near future.
Vehicle lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer recall notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Additional Information
If you have any questions or need assistance in completing this recall, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation