Recall - Instrument Cluster Reprogramming: Overview
April 2007Dealer Service Instructions for:
Safety Recall G07
Test and Reprogram Instrument Cluster
Models
2004-2006 (HB) Dodge Durango
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle
inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Under Certain operating conditions, an integrated circuit in the instrument cluster on about 326,000 of the above vehicles may overheat and result in an instrument panel fire.
Repair
The instrument cluster wiring must be modified, the cluster must be tested, and the
Instrument Cluster/Cabin Compartment Node (CCN) must be reprogrammed.
Instrument clusters that fail the test must be replaced.
NOTE:
The reprogramming procedure in this recall contains a unique additional cluster self diagnostic test that must be performed.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that instrument cluster replacement is required and the vehicle must be held overnight.
Parts Information
Due to the small number of involved vehicles expected to require an instrument cluster, no parts will be distributed initially. Instrument clusters should be ordered only after inspection determines that repair is required. Very few vehicles are expected to require an instrument cluster.
Use the following procedure to determine a "Highline" cluster from a
"Lowline" cluster.
> "Highline" clusters have silver indicator needle hubs and silver rings around the gauges.
> "Lowline" clusters have white indicator needle hubs and black rings around the gauges
Dealers must utilize the DealerCONNECT Exchange Order system to order a
replacement instrument cluster. The order is transmitted electronically directly to the MOPAR Supplier Shipped Direct (SSD) Department. The SSD department processes orders several times a day and sends them to the DaimlerChrysler Authorized Service Centers. The Service Centers provide an exchange instrument cluster to arrive at the dealership within 24 to 48 hours of the original order.
Use the following procedure to order a replacement instrument cluster:
a. Open a DealerCONNECT session.
b. From the DealerCONNECT home page, click on the "Parts" tab.
c. Select "Exchange Order Entry" in the "Order Parts" box.
d. Type in an order number and then click on "Save & Continue".
e. Fill in the information requested on the screen, then click "Save".
NOTE:
Order cluster as a "Warranty Repair."
f. Click on "Submit" and then click on "OK" on the confirmation box.
Refer to your Warranty Administration Manual for complete details.
Parts Return
The original instrument cluster must be returned.
Clusters ordered via DealerCONNECT Exchange Order Entry system will arrive
from the Service Center with two copies of the Authorized Return Service (ARS) pre-paid UPS shipping label in the carton. Be sure to retain one copy for your records and return the other with the old instrument cluster.
NOTE:
The old cluster must be returned in the new cluster box. Failure to return the cluster will result in a charge to your parts account.
Special Tools
The special tools shown are required to perform this repair.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
All dealers will receive three copies of this dealer recall notification letter by mail.
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner's name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation