Recall - Steering Linkage Defects: Overview
Revised May 2009Dealer Service Instructions for:
Safety Recall H46 - Mopar Steering Linkage
NOTE:
The service procedure for this recall has been revised and additional labor operations have been added. All previous copies of Safety Recall H46 should be discarded from your files.
Models
2003-2004 (DR) Dodge Truck 4x4 (2500/3500 series)
2005 (DH) Dodge Truck 4x4 (2500/3500 series)
2006-2009 (DH) Dodge Truck 4x4 (2500/3500 series or 1500 Mega Cab)
2006-2009 (D1) Dodge Truck 4x4 (3500 series)
2007-2009 (DC) Dodge Truck (3500 series cab chassis)
IMPORTANT:
This recall only applies to vehicles that had certain Mopar service parts steering components installed.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
During a prior service appointment, a Mopar service parts steering linkage was installed on about 19,400 of the above vehicles. The drag link inner joint may fracture under certain driving conditions. This could result in a loss of steering control and cause a crash without warning.
Also, the steering damper bracket at the tie rod tube may loosen. This could allow the bracket to slide on the tube and may cause increased vehicle turning radius.
Repair
The steering linkage must be inspected and some steering linkage components may need to be replaced.
NOTE:
The initial steering linkage inspection process can be done by write up personnel in the write up area (see Step 1 of the service procedure). Vehicles found with original style steering linkage can be immediately returned to the customer.
Parts Information
Special Tools
The special tools may be required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
FOR VEHICLES INSPECTED IN THE WRITE UP AREA: Enter "INSPECT"
in the part number section of your claim with a quantity of one (1). Enter $5.00 WITH NO MARK-UP for reimbursement of steering linkage inspection
performed in the write up area.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler