Recall - Left Tie Rod Replacement/Track Bar Torque: Overview
September 2011Dealer Service Instructions for:
Safety Recall L16 - Left Tie Rod
Models
NOTE:
This recall applies only to the above vehicles equipped with four wheel drive and built at the St. Louis Assembly Plant ("J" in the 11th VIN Position) from February 14, 2008 through September 22, 2008 (MDH 021400 through 092217).
2008 (DH) Ram Truck 1500 Mega Cab (4x4)
2008 - 2009 (DH) Ram Truck 2500 (4x4)
2006 - 2009 (D1) Ram Truck 3500 (4x4)
2010 - 2011 (DJ) Ram Truck 2500 (4x4)
2010 - 2011 (D2) Ram Truck 3500 (4x4)
2008 - 2010 (DC) Ram Truck 3500 Cab Chassis
2011 (DD) Ram Truck 3500 Cab Chassis
NOTE:
This recall applies only to the above vehicles built at the Saltillo Assembly Plant ("G" in the 11th VIN Position) from February 14, 2008 through March 28, 2011 (MDH 021400 through 032823).
2003 - 2004 (DR) Ram Truck 2500/3500 (4x4)
2006 - 2008 (DH) Ram Truck 1500 Mega Cab (4x4)
2006 - 2008 (D1) Ram Truck 3500 (4x4)
2007 - 2008 (DC) Ram Truck Cab Chassis
2005 - 2008 (DH) Ram Truck 2500 (4x4)
2005 (DH) Ram Truck 3500 (4x4)
NOTE:
This recall applies only to the above vehicles that were in for service and had the steering linkage replaced with Mopar service parts between July 12, 2002 through February 13, 2008 (MDH 071206 through 021323).
Subject
The left tie rod ball stud on about 208,000 of the above vehicles may fracture under certain driving conditions. This could cause a loss of directional control and/or a crash without warning.
The same vehicles may also have a loose front track bar bolt. This could cause a rattle or banging noise under certain driving conditions.
Repair
The right and left tie rod angles must be measured. If the tie rod angles are not within specification, the left tie rod must be replaced.
Also, the front track bar mounting bolt must be tightened to the proper torque specification on all affected vehicles.
Parts Information
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC