Recall - Head Impact Non-Compliance: Overview
April 2008Dealer Service Instructions for:
Safety Recall H09
Head Impact Protection Pads
Models
2007-2008 (VB) Dodge Sprinter 2500
2007-2008 (VB) Freightliner Sprinter 2500
NOTE:
This recall applies only to the above vehicles equipped with a 144 inch wheel base and standard roof height built from August 26, 2006 through January 15, 2008 (MDH 082601 through 011501).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for, service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
Rear seating head impact protection pads on about 570 of the above vehicles may not have been installed during vehicle assembly. This could increase the risk of injury to rear seat occupants if the vehicle is involved in a crash under certain conditions. Accordingly, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 201U "Occupant Protection in Interior Impact."
Repair
Involved vehicles must be inspected for the presence of rear head impact protection pads. Vehicles found without head impact protection pads must have them installed.
NOTE:
The owner notification for this recall will be delayed until an adequate quantity of parts is available.
Parts Information
NOTE:
Your patience is requested as we expedite parts for this recall. Dealers are initially asked to only order parts for vehicles with a prospective buyer for installation prior to delivery.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
All dealers will receive one copy of this dealer recall notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler