Cell Phone - Voice Recognition Screen Locks Up
NUMBER: 08-028-08GROUP: Electrical
DATE: September 18, 2008
SUBJECT:
Voice Recognition Screen Lock-up on REN or REZ Radio Equipped With Hands-Free Communications
OVERVIEW:
This bulletin involves replacing the Hands Free Module (HFM).
MODELS:
2008 (DR/DH/DC/D1) Ram Truck (1500/2500/3500)
2008 (HB) Durango
2008 (HG) Aspen
2008 (JS) Avenger/Sebring (U.S. and International
Markets)
2008 (KA) Nitro (U.S. and International Markets)
2008 (KK) Liberty (U.S. and International Markets)
2008 (LX) 300C/Magnum/Charger
2008 (LE) 300/ 300C Touring (International Markets)
2008 (LC) Challenger
2008 (RI) Town & Country/Grand Caravan/Grand
Voyager (U.S. and International Markets)
2008 (WK) Grand Cherokee
2008 (WH) Grand Cherokee (International Markets)
2008 (XK) Commander
2008 (XH) Commander (International Markets)
NOTE:
This bulletin applies to vehicles equipped with radio sales codes REN or REZ and Hands4ree Communications Sales Codes RSP or RSQ built before the following dates:
^ (HB/HG) built before November 13, 2007 (MDH 1113XX)
^ (LX/LC) built before February 28, 2008 (MDH 0228XX)
^ (DR) built before January 26, 2008 (MDH 0126XX)
^ (WK/XK) built before March 2, 2008 (MDH 0302XX)
^ (LE, WH/XH, DH, DC, D1) built before November 6, 2007 (MDH 1106XX)
^ (JS) built before May 6, 2008 (MDH 0506XX)
^ (RT) built before December 13, 2007 (MDH 1213XX)
^ (KK/KA) built before February 26, 2008 (MDH 0226XX)
SYMPTOM/CONDITION:
Customers may experience one of the following conditions:
a. A "lock up condition of the radio screen when the Voice Recognition (VR) button is pressed
b. When the VR button is pressed, the radio display changes to the phone screen and there is a lack of the "Ready" audio prompt.
If the above symptom/condition is experienced, perform the following diagnostic procedure.
DIAGNOSIS:
1. Turn ignition key on.
2. Using a Scan Tool (StarSCAN(R)) read and identify the current HFM part number in the vehicle.
3. Is the HFM part number 05064560AC, 05064448AE, 05064561AC, 05064482AE, 05064483AE or greater?
a. Yes >> This bulletin does not apply, further diagnosis is required.
b. No >> perform the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Replace the Hands Free Module. Refer to the service procedure available on DealerCONNECT/TechCONNECT, Group 8 Electrical > 8T Navigation and Telecommunications> MODULE, Hands free remove and Installation procedures.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.