Canada - Campaign - K31 Heating/Ventilation/A/C Drain Tube
BulletinK31
Issue Date
2011-01-25
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION K31 HEATING, VENTILATION & AIR CONDITIONING DRAIN TUBE AND GROMMET
MODELS:
2009 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This notification applies only to the above vehicles built through December 03, 2008 (MDH 120323).
^ The Heating, Ventilation and Air Conditioning (HVAC) drain tube and grommet on about 13,500 of the above vehicles may leak water onto the passenger compartment carpeting.
^ To correct this condition, the HVAC drain tube and grommet must be replaced.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
1D8HN44E99B501893 - 1D4HN11E39B520637
2D8HN44E39R502460 - 2A8HR54XX9R608004
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter