Instruments - Incorrect Language/Vehicle Speed Displayed
NUMBER: 08-043-11GROUP: Electrical
DATE: July 29, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-078. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING "HELP" THEN "HELP CONTENTS" AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 12.01 OR HIGHER TO PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Rear Park Assist Displays Incorrect Language and Vehicle Speed Screen Displays MPH After Ignition Off
OVERVIEW:
This bulletin involves reprogramming the Instrument Cluster with new software.
MODELS:
2011 (JC) Journey
NOTE:
This bulletin applies to models equipped with Parksense Rear Park Assist System (Sales Code XAA), built before June 13, 2011 (MDHO613XX).
SYMPTOM/CONDITION:
Some customers may experience any of the following:
The Electronic Vehicle Information Center (EVIC) Displays Incorrect Language:
^ The "Park Assist" message is displayed as "Asist Estac" in Italian which is not correct. It should read as "Assist Parch". In Spanish, the "Park Assist" message is displayed as "Assist Parch". It should read as "Asist Estac".
Kilometer Changes to MPH In The Cluster.
^ The "Vehicle Speed screen reverts Kilometer to MPH after the ignition has been turned off for more than 2 minutes.
Reprogramming the Instrument Cluster will correct the conditions above.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE:
Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.
NOTE:
The wiTECH diagnostic application is the only method for flashing ECU's. Help using the wiTECH diagnostic application for flashing an ECU is available by selecting "Help" then "Help Contents" at the top of the wiTECH diagnostic application window.
1. Using the wiTECH Diagnostic Application for flashing the Instrument Cluster is made available through the wiTECH Diagnostic Application. For instructions select the "HELP tab on upper portion of the wiTECH window, then "HELP CONTENTS". This will open the Welcome to wiTECH Help screen were help topics can now selected.
2. Clear any DTC's that may have been set in other modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the tech to clear them.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.