Suspension - Rattle/Clunk From Rear of Vehicle
NUMBER: 17-005-13GROUP: Rear Suspension
DATE: April 03, 2013
SUBJECT:
Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension
OVERVIEW:
This bulletin involves verifying and if necessary replacing the right and left rear shock absorbers.
MODELS:
2011-2013 WK Grand Cherokee
2011-2013 WD Durango
NOTE:
This bulletin applied to vehicles equipped with Rear Load Leveling Suspension (sales code SES) and could be combined with Normal Duty Suspension (sales code SDA) or Sport Suspension (sales code SDE) or Export Tuned Suspension (sales code SDM) built before September 29, 2012 (MDH0929XX).
SYMPTOM/CONDITION:
Rattle and/or clunk noise from the rear of the vehicle equipped with load leveling suspension.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Drive the vehicle between 10 mph (16 km/h) and 15 mph (24 km/h) over rough roads.
Was a rattle and/or clunk noise exhibited?
a. Yes >>> Proceed to Step # 2.
b. No >>> Continue further diagnosis, this bulletin does not apply.
2. Remove and replace the right and left rear shock absorber relative to the vehicles sales code(s). Refer to the detail procedures available in Refer to the detailed procedures available in DealerCONNECT > TechCONNECT under: Service Info > 17 - Rear Suspension > Shock Absorber, Suspension > Removal / Installation.
NOTE:
The left and right rear shock absorbers must be replaced at the same time.
Failure to follow this process will result in an adverse condition.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.