Audio System - RHA And REB Radio Software Enhancements
NUMBER: 08-030-12 REV. AGROUP: Electrical
DATE: June 01, 2012
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-030-12, DATED APRIL 27,
2012 WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDING A NOTE, HOW TO
ORDER THE UPDATED DISC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 11-108. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RHA And REB Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RHA or REB Radio.
MODELS:
2011 - 2012 (LX) 300
2011 - 2012 (JC) Journey
2011 - 2012 (LD) Charger
NOTE:
This bulletin applies to JC vehicles built between May 1, 2011 (MDH 0501XX) and March 22, 2012 (MDH 0322XX). LD/LX vehicles built between May 1, 2011 (MDH 0501XX) and March 27, 2012 (MDH 0327XX) that are equipped with UCONNECT TOUCH 4.3 CD/MP3 (sales code RHA) or UCONNECT TOUCH 4.3S CD/MP3/SAT (sales code REB).
SYMPTOM/CONDITION:
^ USB/CD skips while playing.
^ Radio changes stations on it's own.
^ Radio locks up intermittently or fully inoperative.
^ Radio cuts in and out, resets on it's own or completely inoperative.
^ Diagnostic trouble code (DTC) U0147 - Lost Communication With Telematics Gateway.
^ Radio mutes or Intermittently mutes.
^ Radio Display goes blank.
^ hen the ignition is first turned on, the audio volume is very high.
^ CD audio glitch and/or audio drop out for 0.2 seconds.
^ The driver's heated seat soft key is grayed out on the radio display.
^ CD skips repeatedly while playing.
^ CD jumps tracks after cranking the engine, turning the radio off and then on, and/or after depressing the stop and then play soft key.
^ In USB playback mode a blank screen, or the last displayed screen, is displayed when the ABC soft key is pressed.
^ An iPod Nano connected in USB mode may fail to play and/or the Pause and Play keys are reversed on the radio display.
^ Multiple instances of the same Sirius Game Zone entry may be displayed.
^ Intermittently, the back-up chime sounds continuously once vehicle is put into forward gear, instead of shutting off.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT. If DTC's other then the ones listed above are present record them on the repair order and repair as necessary before proceeding further with this bulletin.
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
NOTE:
If the software update process is interrupted/aborted, the process should be restarted.
1. Start the vehicle, turn the radio ON and allow it to power up.
NOTE:
You will need to use wiTech to verify software levels, before and after.
2. Install the software disc into the radio CD drive and follow the instructions on sleeve of the update disc.
NOTE:
Do not cycle the ignition or touch the radio during the update process.
3. The update may take 5 -12 minutes, no other actions will be needed.
4. After re-flash is done, CD will be ejected at which point it can be removed.
5. Using wiTECH clear any DTC's that may have been set in other modules during software upgrade.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.