Hands Free Module - Software Enhancements
NUMBER: 08-013-12GROUP: Electrical
DATE: February 21, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 12-010. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING "HELP" THEN "HELP CONTENTS" AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 12.02 OR HIGHER TO PERFORM THIS PROCEDURE.
SUBJECT:
FLASH: Hands Free Module Software Enhancements
OVERVIEW:
This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
MODELS:
2012 (JC) Journey
NOTE:
This bulletin applies to vehicles built between June 29, 2011 (MDH 0629XX) July 08, 2011 (MDH 0708XX) equipped with Uconnect Voice Command W/Bluetooth (sales code RSP or RSQ).
SYMPTOM/CONDITION:
The customer may experience any of the following:
^ The HFM is inoperative and unresponsive to all user input.
^ The HFM is unresponsive and appears off the bus to wiTECH.
DIAGNOSIS:
1. Connect wiTECH to the vehicle.
2. Select HFM from the vehicle overview menu.
3. Select HFM Module Information.
4. Read the HFM Software Version.
5. Is the software version at or below 11.23.5?
a. YES >>> Perform the Repair Procedure
b. NO >>> This bulletin does not apply. Further diagnostics may be required.
NOTE:
If the module will not communicate, follow normal diagnostic for no communication for the HFM in TechConnect.
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
1. Locate the HFM USB Connector (Fig 1).
NOTE:
Some later build vehicles may have the connector located on a short take off out from the wire harness behind the lower left side trim panel.
NOTE:
This is not the same as the USB port located on the radio).
2. Connect the wiTECH USB Cable to the HFM USB connector (Fig 2).
NOTE: Do not connect cable to the PC until instructed by wiTECH.
NOTE:
Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.
CAUTION:
Do not interrupt vehicle power, cycle ignition, or remove the USB cable while performing software reflash. If the flash process is interrupted and the HFM part number cannot be returned upon attempting to restart flash, then module replacement will be necessary. If the HFM is able to report its part number, after an interrupted flash, restart the flash process to fully reprogram the module.
3. Use the wiTECH Diagnostic Application to reflash the HFM module. Help using the wiTECH Diagnostic Application for flashing Hands Free Module is made available through the wiTECH Diagnostic Application. For instructions select the "HELP" tab on upper portion of the wiTECH window, then "HELP CONTENTS." This will open the Welcome to wiTECH Help screen where help topics can be selected.
NOTE:
wiTECH has been updated to store the large update file(s) to the local computer's hard drive. This will reduce the time required to perform this procedure after the first update is run.
4. Read, and follow carefully, the warnings and instructions in ALL popup messages before acknowledging the message or proceeding further.
NOTE:
A module reset may be required in the event that an abort recovery is necessary. If the HFM is unable to report a part number after an interrupted flash attempt, reset module power by removing fuse F131, from the passenger side fuse block, for 10 seconds (fig 3).
5. Disconnect the wiTECH USB cable from the wiTECH computer.
6. Connect wiTECH to the vehicle.
7. Select HFM Module Information.
8. Read the HFM Software Version.
9. Is the software version at 11.27.5?
a. YES >>> Proceed to Step # 11
b. NO >>> Proceed to Step # 10
10. Have you attempted the Flash Procedure at least twice previously?
a. YES >>> Replace the HFM. Follow the replacement procedure in TechConnect.
b. NO >>> Reconnect the wiTECH USB Cable to the wiTECH computer and proceed to Step # 3.
11. Cycle the ignition to OFF and back to RUN again.
12. Press the steering wheel mounted Phone Voice Recognition Button. The button on the left steering wheel switch bank with a graphic of a phone handset embossed onto it.
13. Did the system respond to the Phone Voice Recognition button press?
a. Yes >>> Proceed to Step # 15
b. No >>> Proceed to Step # 14
14. Have you attempted the Flash Verification at least twice previously?
a. YES >>> Replace the HFM. Follow the replacement procedure in TechConnect.
b. NO >>> Reconnect the wiTECH USB Cable to the wiTECH computer and proceed to Step # 3.
15. Clear any DTC's that may have been set in other modules due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow the tech to clear them.
16. Disconnect the WiTECH USB Cable from the HFM USB Connector.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.