Huntsville Manufactured Electronic Instrument Clusters

HUNTSVILLE MANUFACTURED CLUSTER:

The listed Regional Service Centers have the capability to exchange/repair the Electronic Instrument Clusters (except Imperial).
The Huntsville Division Center will no longer exchange/repair electronic components. However, the toll-free telephone number (1-800-328-6121) will still be in operation to provide technical information pertaining to Huntsville manufactured electronic components.
Service Module Exchange/Repair Instructions

1. Contact the Regional Service Center in your area from the attached list.

2. Provide the Service Center with the following information:
^ Vehicle owner/customer name
^ Dealer name and address
^ Zone and dealer code
^ Vehicle identification number (VIN)
^ Mileage/In-Service Date
^ Warranty or non-warranty
^ Part number of failed component
^ Dealer's telephone number
^ Requester's name
^ Description of component
^ Problem with component
^ EMCR number
^ Purchase order number
3. Upon receipt of exchange component, an Equipment Manufacturer's Claim Request form must be completed as outlined in subject 6C-22 of the Warranty Policy and Procedure Manual.

4. Upon receipt of the exchange electronic instrument cluster, remove the four screws holding the blank shipping mask/lens on, and the four screws holding the mask/lens on the defective electronic instrument cluster, and exchange the two mask/lens assemblies.

NOTE: IF ONLY THE MASK/LENS ASSEMBLY IS REQUIRED, THEY CAN BE OBTAINED BY CONTACTING THE ELECTRONIC MODULE EXCHANGE/REPAIR CENTER.
5. Package the failed component and the form in the same carton you received the exchange unit in.

6. Prepaid transportation and insurance receipts must be retained by the dealer and the prepaid freight expense submitted, using Labor Operation No. 95-30-00-45, Electronic Component Freight and Insurance, in the sublet area of the repair claim.

NOTE: REMEMBER, FAILED UNIT MUST BE RETURNED TO THE SAME SERVICE CENTER YOU RECEIVED THE EXCHANGE UNIT FROM.

DO NOT RETURN THE FAILED PART TO THE WARRANTY MATERIAL RETURN CENTER.