Radio Repair and/or Exchange Procedures
Radio WarrantyChrysler, Mitsubishi, and Chrysler Mopar radios are warranted to be free from defects in material or workmanship for 12 months or 12,000 miles, whichever occurs first.
All parts of the radio set are covered by warranty. Service such as "trimming" of antenna, setting push buttons for station selection, elimination of engine noise, or other internal or external causes of static interference are not covered by warranty.
It is important, therefore, to isolate such conditions by performing a proper diagnosis before the radio is removed. Follow radio checkout procedure as outlined in the appropriate Service Manual, Electrical System, to determine what part of your radio system is at fault before removing radio from vehicle.
RADIOS IN DOMESTIC VEHICLES:
Warranty Exchange/Repair
Warranty service for Chrysler manufactured radios is handled through Chrysler Authorized Service Centers. Warranty service for Mitsubishi manufactured radios, including the "Ultimate Sound" and "Infinity", is handled through Mitsubishi Authorized Service Centers. The "Ultimate Sound" and "Infinity" radio can be identified by the model numbers and graphics as shown on pages 5 and 6. Other Mitsubishi radios are identified by the Mitsubishi logo on the face plate, as shown on pages 12, 14 and 15.
Same Day Service/Next Dav Service Radio Warranty Exchange Program (1987 Model Year Only)
A new Same Day Service/Next Day Service Program on radio warranty exchange is now in effect for all Chrysler Huntsville manufactured radios and Mitsubishi manufactured Ultimate Sound and Infinity radios. The Same Day Service/Next Day Service Radio Warranty Exchange Program is designed to improve customer satisfaction by eliminating the need for the customer to drive his vehicle while the radio has been removed for repair.
Same Day Service (SDS)
SDS shall mean any Chrysler Motors dealer, within a 25 mile radius of a participating SDS/NDS Chrysler Electronics Warranty Exchange Center, that makes a request for an exchange radio by 10:00 AM on a regular business day, the SDS/NDS Radio Exchange Center will deliver a radio of the requested model number to that dealer prior to 4:00 PM of that same day. A listing of SDS/NDS Centers is included with this bulletin.
Next Day Service (NDS)
NDS shall mean if a Chrysler Motors dealer, outside the SDS boundaries (normally 25 miles), but within the next day delivery area of United Parcel Service or an equivalent carrier's service, makes a request for an exchange radio to a participating SDS/NDS Chrysler Electronics Warranty Exchange Center by 3:00 PM on a regular business day, the SDS/NDS Radio Exchange Center will ship the requested radio model to the dealer the same day. A listing of SDS/NDS Centers is included with this bulletin.
NOTE: AT THE DEALER'S OPTION, REPLACE THE DEFECTIVE RADIO WITH A RADIO OUT OF PARTS STOCK, OR ADVISE THE CUSTOMER THAT AN EXCHANGE RADIO HAS BEEN ORDERED AND SHOULD BE AVAILABLE THE NEXT DAY. DO NOT REMOVE THE DEFECTIVE RADIO UNTIL THE EXCHANGE RADIO ARRIVES. THIS AVOIDS UNNECESSARY LABOR AND ENSURES THAT THE VEHICLE IS NEVER WITHOUT A RADIO.
The above decals will serve to further help identify the Mitsubishi built "Ultimate Sound" and "Infinity" radios. Use the "model number" from the label on the EMCR.
Radio Exchange Program Procedures (for all Chrysler manufactured and Mitsubishi manufactured "Ultimate Sound" and "Infinity" radios)
Dealer's Responsibilities for Same-Day Service (SDS) Any Chrysler Motors dealer within the defined boundaries of an SDS Exchange Center, upon processing a vehicle for radio repair, will:
1. Confirm that the radio is in fact defective by performing the diagnostic routines as specified in the vehicle service manual.
2. Upon confirmation that the radio is defective, contact the nearest SDS Warranty Exchange Center (list attached) to request a replacement radio.
NOTE: TO RECEIVE SDS, DEALERS MUST CONTACT THE EXCHANGE CENTER BY 10:00 AM.
3. When contacting Exchange Center for SDS, dealer must provide the correct model number and description of radio.
4. Advise the customer that a replacement radio has been ordered and will be installed the same day.
5. Remove suspect radio from vehicle and prepare an Equipment Manufacturer's Claim Request (form #84-581-7816), ensuring all pertinent information (as shown on pages 8 and 9), including WRO number, is filled out and radio and EMCR are ready for SDS delivery person upon arrival.
6. Signify that the SDS transaction occurred within the specified time frame by writing "SDS" and signing and dating page 2 of the EMCR in the box marked "For Chrysler Use" as shown on page 9.
Dealer's Responsibility for Next Day Service (NDS)
Any Chrysler Motors dealer, outside the area of SDS, but within the limits of NDS, upon processing a vehicle for radio repair will:
1. Confirm that the radio is defective by performing the diagnostic routines as specified in the vehicle service manual.
2. Contact nearest Radio Exchange Center (list attached) to request an exchange radio upon confirmation that subject radio is defective.
3. Give Exchange Center the pertinent information to ship an exchange radio such as radio model number and description, as well as dealer name, address, zone, dealer code, in-service date, and vehicle identification number.
4. Call Exchange Center by 3:00 PM to allow time for processing paperwork and to get the radio ready for shipment.
5. Advise the customer that an exchange radio has been ordered and should be available the next day. Do not remove the defective radio until the exchange radio has arrived.
6. Prepare the proper paperwork (EMCR) as shown on pages 8 and 9 upon receiving and installing the exchange radio. Repackage the suspect radio into the same container the exchange radio was received in, and ship immediately to the Exchange Center.
7. Notify Exchange Center if radio cannot be returned within 15 days.
NOTE: FAILING TO RETURN SUSPECT RADIO TO EXCHANGE CENTER WITHIN 15 DAYS, OR FAILING TO SUBMIT PROPER PAPERWORK, MAY LEAD TO A DEALER CHARGEBACK, AS WELL AS CREATING A SHORTAGE OF EXCHANGE UNITS.
8. Prepaid transportation and insurance receipts must be retained by the dealer and the prepaid freight expense submitted, using Labor Operation No. 95-30-00-45, Electronic Component Freight and Insurance, in the sublet area of the repair claim.