Body - Doors Won't Lock/Unlock Properly
NUMBER: 23-004-09GROUP: Body
DATE: March 4, 2009
SUBJECT:
Doors Do Not Lock Or Unlock Properly When Using Power Door Lock System Or Remote Keyless Entry
OVERVIEW:
This bulletin involves modifying the door trim panel to assure the lock knob will not interfere with it.
MODELS:
2009 (JC) Journey
NOTE:
This Bulletin applies to vehicles built before August 6, 2008 (MDH 0806XX).
SYMPTOM/CONDITION:
Some customers may experience difficulty locking or unlocking the doors when using the power door lock system or remote keyless entry transmitter. Mechanical interference between the lock knob & door trim panel may be preventing the keyless entry system form operating properly.
DIAGNOSIS:
If the customer experiences the Symptom/Condition perform the Repair Procedure.
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
1. Open Door.
2. Ensure doors are unlocked.
3. Using your hand wiggle the lock knobs.
4. Does the interior lock knob have wiggle room in the door panel?
a. Yes >> This Service Bulletin does not apply, Further diagnosis is required.
b. No >> Proceed to Step # 5
5. From inside the vehicle lock and unlock the door with the power door lock switch/FOB 1K. Watch the lock knob and door panel as switch is being activated.
6. Was there any interference detected between the lock knob and door panel?
a. No >> This Service Bulletin does not apply, Further diagnosis is required.
b. Yes >> Proceed to Step # 7
7. Remove door trim panel. Refer to the detailed removal and installation procedures available in DealerConnect > TechCONNECT under: Service info > Body > Door - Front/Rear > Panel, Door Trim > Removal.
8. Use the FOBIK to lock and unlock the doors.
9. If the locking assembly work's properly then the lock knob has been rubbing the Door Trim Panel (Fig 1).
10. Inspect the three ribs inside the lock knob hole and verify how they look compared to (Fig 2) number two and three in.
11. Do the ribs match number two (Fig 2).
a. Yes >> Continue the repair.
b. No >> This Service Bulletin does not apply.
12. Adjust the ribs angle accordingly with a square body file as shown in (Fig 3) to the desired angle shown in (Fig 2) number one.
NOTE:
Only modify the bottom portion of the rib(s) keeping top portion square to avoid rattle sounds.
NOTE:
Adjust lock knob ribs by filling from the inside to remove the lower rib edge. The tapered profile must be maintained to keep the lock knob from rattling in the door panel.
13. Install door trim panel. Refer to the detailed removal and installation procedures available in DealerConnect> TechCONNECT under: Service info > Body > Door-Front/Rear > Panel, Door Trim > Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.