SiriusXM(R) Radio - Travel Link(R) Update Policy
NUMBER: 08-020-11 REV. AGROUP: Electrical
DATE: May 17, 2011
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-020-11, DATED MAY 5, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDED CLARIFICATION ON WARRANTY CLAIMS.
SUBJECT:
SiriusXM(TM) Travel Link(TM) Update Policy
MODELS:
2011 (DD) 3500 Cab Chassis
2011 (DJ) 2500Pickup
2011 (DP) 4500/5500 Cab Chassis
2011 (DS) 1500 Pickup
2011 (DX) Reg Cab Chassis (Mexico)
2011 (D2) 3500Pickup
2011 (JK) Wrangler
2011 (JS) 200/Avenger
2011 (KA) Nitro
2011 (KK) Liberty
2011 (LC) Challenger
2011 (MK) Compass/Patriot
2011 (PM) Caliber
2011 (RT) Caravan/Town & Country
2011 (WD) Durango
2011 (WK) Cherokee
NOTE:
This bulletin applies to vehicles built prior to April 18, 2011 (MDH 0418XX) equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB).
NOTE:
This bulletin applies to vehicles marketed in the United States only.
DISCUSSION:
Vehicles manufactured by Chrysler Group LLC which are equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB) are capable of being updated to support SiriusXM(TM) Travel Link(TM). These vehicles are being categorized into two groups. The two groups and the policy for updating Travel Link(TM) for each group are identified below.
Group 1
2011 (WK) Jeep� Grand Cherokee vehicles equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB) built from August 16, 2010 through January 22, 2011 (MDH 081618 through 012209) are covered under Customer Satisfaction Notice K40.
Under Customer Satisfaction Notice K40:
^ The Monroney Label information on about 930 of the above vehicles lists a 1-year subscription to SiriusXM(TM) Travel Link(TM) service. The radio in the vehicle does not have the correct software to operate the SiriusXM(TM) Travel Link(TM) features.
^ Owners will have a software update CD mailed to them to update their radio's software.
^ Owners will receive an additional 1-year subscription (beyond the original subscription termination date) to SiriusXM(TM) Satellite Radio and SiriusXM(TM) Travel Link(TM) Service free of charge.
^ Any owner that prefers not to update their radio's software themselves is asked to schedule a dealer appointment to have the update performed.
^ A skilled technician is required to perform the Repair Procedure under Customer Satisfaction Notice K40 and labor is reimbursed accordingly.
Group 2
All other 2011 vehicles manufactured by Chrysler Group LLC which are not identified in Group 1 and that are equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB).
The policy for the above listed vehicles is as follows:
^ Owners of sold vehicles in this category, who are not covered by the K40 action, will receive a SiriusXM(TM) Travel Link(TM) upgrade CD direct from SiriusXM(TM) via postal Mail.
^ For unsold vehicles in this category, the customer will receive a Travel Link(TM) upgrade CD as part of their SiriusXM(TM) welcome kit.
^ Customers will be instructed to contact the Chrysler Help Center if they encounter any issues while performing the update.
^ Customers Travel Link(TM) service will be active and remain active for the duration of their factory loaded 1-year SiriusXM(TM) Satellite Radio subscription.
^ **TO submit your claim use the radio replacement LOP at N/C and Labor Operation 95-08-20-05.** Labor Operation 95-08-20-05 was created to aid dealers in providing update assistance to customers requesting help from their dealership. This labor operation reimburses a $15.00 flat fee to the dealership. A skilled technician is not required to perform the customer assistance under this labor operation.
NOTE:
Dealers may order MOPAR part number 68141133AA to have a Travel Link(TM) update disk on hand if desired. This same disk may be used to service vehicles in Group 1 and in Group 2.
POLICY:
Information Only
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.