Body - A-Pillar Click/Clunk When Opening Doors

NUMBER: 23-002-12

GROUP: Body

DATE: January 10, 2012

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-038-11 REV. A, DATED DECEMBER02, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE CHANGES TO THE DIAGNOSIS/INSPECTION PROCEDURE AND THE ADDITION OF AN INSPECT ONLY LABOR OPERATION.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-104. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.

SUBJECT:
Click And/Or Clunk Near A-Pillar While Opening Doors

OVERVIEW:
This bulletin involves inspecting door check strap bolts for looseness and if necessary, applying thread lock sealant to the attachment bolts and tightening them to the specified torque.

MODELS:

2012 (FF) Fiat 500

NOTE:
This bulletin applies to vehicles built between March 1, 2011 (MDH O301XX) and September 1, 2011 (MDH O901XX).

SYMPTOM/CONDITION:
The customer may experience a click or clunk noise when opening/closing the right or left doors. This may be due to an under-torqued or loose door check strap bolt.

DIAGNOSIS:
If the customer describes the symptom, inspect both right and left check strap bolts for tightness.

1. Did either bolt appear loose or was sound coming from the check strap?

a. Yes >>> Perform the Repair Procedure.

b. **NO >>> Return the vehicle to the customer or vehicle inventory. **

NOTE:
**If the vehicle still exhibits the symptom condition after inspection of the check strap bolts further diagnosis is required.**





PARTS REQUIRED:





SPECIAL TOOLS/EQUIPMENT REQUIRED:

REPAIR PROCEDURE:





1. Remove the door check strap bolt from both right and left doors (1) and apply Mopar Lock and Seal Adhesive (PN 04318031) (Fig. 1).

2. Reinstall door check strap bolts (1) and torque to 18 ft.lbs (25nm) (Fig. 1).

3. Verify the clunking or clicking noise is eliminated by opening and closing each door several times.

POLICY:
Reimbursable within the provisions of the warranty.





TIME ALLOWANCE:





FAILURE CODE:

Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.