Campaign - Cracked Wheel Lug Nut Wrench: Overview
December 2011Studio Service Instructions for:
Customer Satisfaction Notification L36
Wheel Lug Nut Wrench
Models
2012 (FF) Fiat 500
NOTE:
This notification applies only to the above vehicles equipped with a compact spare tire (sales code TBC) built from December 18, 2010 through July 08, 2011 (MDH 121802 through 070817.
IMPORTANT:
Some of the involved vehicles may be in studio vehicle inventory. Studios should complete this repair on these vehicles before retail delivery. Studios should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The wheel lug nut wrench on about 8,600 of the above vehicles may crack during use.
Repair
The wheel lug nut wrench must be replaced.
Parts Information
Special Tools
No special tools are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide studio payments.
Use the labor operation number and time allowance shown.
Studio Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their studios. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Studios are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Studio Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for studio inquiry as needed.
GRS provides involved studios with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your studio's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Studios should perform this repair on all unsold vehicles before retail delivery. Studios should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC