Dealer Service Instructions

IMPORTANT

DEALER SERVICE INSTRUCTIONS

CUSTOMER SATISFACTION NOTIFICATION M02
SUNROOF HEX WRENCH

MODELS:
2012 (FF) Fiat 500

NOTE:
This notification applies only to the above vehicles equipped with a power sunroof (sales code GWL) built through September 23, 2011 (MDH 092317).

^ The sunroof hex wrench, on about 3,900 of the above vehicles, was inadvertently omitted from the vehicles glove box during the vehicle manufacturing process.

^ To correct this condition, one sunroof hex wrench has been mailed directly to each known involved vehicle owner.

For involved vehicles in your dealers inventory, place one sunroof hex wrench in the vehicles glove box.

NOTE:
Reference the "Completion Reporting and Reimbursement" section of this notification for special claims processing information.

Recall and Parts Information

Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.

This Canadian Recall Notification can also be found in DealerCONNECT - See below:

DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS

The V.I.N. range for vehicles involved in this campaign is as follows:

3C3CFFBR6CT100223 - 3C3CFFBR7CT510500

DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)

GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.

To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealers VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.